Software End User License Agreement

Date: Jan 1, 2020

IMPORTANT – READ THESE TERMS AND CONDITIONS OF THIS END USER LICENSE AGREEMENT (AS AMENDED FROM TIME TO TIME, THESE “TERMS”) CAREFULLY BEFORE SELECTING THE “I ACCEPT” BUTTON OR DOWNLOADING, INSTALLING, ACCESSING OR OTHERWISE COPYING OR USING ALL OR ANY PORTION OF THE SmarTECHS SOFTWARE.  BY SELECTING THE “I ACCEPT” BUTTON OR DOWNLOADING, INSTALLING, ACCESSING OR OTHERWISE COPYING OR USING ALL OR ANY PORTION OF THE SmarTECHS SOFTWARE, YOU REPRESENT AND WARRANT THAT YOU ARE 18 YEARS OR OLDER AND YOU ACKNOWLEDGE THAT YOU HAVE READ THIS END USER LICENSE AGREEMENT, THAT YOU UNDERSTAND IT, AND THAT YOU AGREE TO BE BOUND BY THE TERMS. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES.  IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT INSTALL OR USE THE SmarTECHS SOFTWARE; AND DELETE OR DISABLE ANY DOWNLOADED COPY OF THE SmarTECHS SOFTWARE IN YOUR POSSESSION OR CONTROL.

IMPORTANT: BELOW ARE TERMS RELATED TO OUR ABILITY TO UPDATE OR MODIFY THESE TERMS.

EXCEPT TO THE EXTENT THAT SmarTECHS (DEFINED BELOW) IS EXPRESSLY PRECLUDED BY APPLICABLE LAW, SmarTECHS MAY AMEND, CHANGE, ADD, REMOVE OR OTHERWISE MODIFY (“MODIFY”, AND EACH SUCH MODIFICATION, A “MODIFICATION”) THESE TERMS AT ANY TIME, AT ITS SOLE DISCRETION, AFTER PROVIDING REASONABLE NOTICE OF SUCH MODIFICATION, INCLUDING WITHOUT LIMITATION (I) BY POSTING REVISED TERMS ON ITS WEBSITE AT THE FOLLOWING URL: www.SmarTECHS.io/legal, OR (II) BY SENDING NOTICE TO THE EMAIL ADDRESS REGISTERED WITH SmarTECHS FOR YOUR ACCOUNT AS OF THE TIME THAT SmarTECHS PROVIDES SUCH NOTIFICATION, OR (III) BY PROVIDING NOTICE WITHIN ONLINE SERVICES OR BY MESSAGING LINKED TO THE ACCOUNT OF THE  SmarTECHS SOFTWARE. AFTER SmarTECHS HAS PROVIDED SUCH NOTICE, SmarTECHS MAY ALSO SEEK YOUR AFFIRMATIVE CONSENT TO BE BOUND BY SUCH MODIFIED TERMS.  IF YOU AFFIRMATIVELY CONSENT TO BE BOUND BY SUCH MODIFIED TERMS, THEN SUCH UPDATED TERMS WILL BE EFFECTIVELY IMMEDIATELY UPON YOUR CONSENT.  IF YOU DO NOT GIVE OR ARE NOT ASKED TO GIVE AFFIRMATIVE CONSENT TO ANY MODIFIED TERMS BUT CONTINUE TO USE THE SOFTWARE OR ONLINE SERVICES, OR DOWNLOAD, INSTALL, ACCESS OR COPY OR USE ALL OR ANY PORTION OF THE SOFTWARE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE CONSENTED TO ALL SUCH MODIFIED TERMS AND SUCH MODIFIED TERMS WILL BE EFFECTIVE THIRTY (30) CALENDAR DAYS AFTER THE DATE UPON WHICH THEY ARE INITIALLY POSTED AT www.SmarTECHS.io/legal. IF SmarTECHS INTENDS TO APPLY ANY CHANGES RETROACTIVELY TO THESE TERMS, SmarTECHS WILL PROVIDE YOU WITH NOTICE OF SUCH RETROACTIVE CHANGES BY EMAIL. NO MODIFICATION TO THESE TERMS SHALL APPLY TO ANY DISPUTE OF WHICH SmarTECHS HAD ACTUAL NOTICE BEFORE THE DATE OF THE MODIFICATION. IF SmarTECHS REVISES THESE TERMS AND SEEKS YOUR CONSENT TO BE BOUND BY SUCH REVISED TERMS AND YOU DO NOT AGREE TO BE BOUND BY SUCH REVISED TERMS BEFORE USING THE SmarTECHS SOFTWARE, ONLINE SERVICES AGAIN, THEN NOTWITHSTANDING ANYTHING TO THE CONTRARY, SmarTECHS RESERVES THE RIGHT TO TERMINATE YOUR ACCOUNT AND USE OF THE ONLINE SERVICES.  SmarTECHS MAY ALSO TERMINATE THIS AGREEMENT, EFFECTIVE IMMEDIATELY UPON NOTICE, OR MAY SUSPEND YOUR RIGHTS TO USE ANY OF THE SmarTECHS SOFTWARE AND ONLINE SERVICES IF YOU FAIL TO ACCEPT ANY MODIFIED TERMS TO THIS AGREEMENT AND SmarTECHS REASONABLY BELIEVES THAT YOUR CONTINUED EXERCISE OF RIGHTS UNDER THIS AGREEMENT WITHOUT SUCH MODIFICATIONS WILL CAUSE SmarTECHS OR YOU HARM, OR IS UNLAWFUL. IF AT ANY TIME YOU DO NOT AGREE TO ANY PROVISION OF THE THEN-CURRENT VERSION OF THESE TERMS, YOUR RIGHT TO USE THE ONLINE SERVICE WILL IMMEDIATELY TERMINATE, AND YOU MUST IMMEDIATELY STOP USING THE ONLINE SERVICES. FOR ADDITIONAL TERMS RELATING TO MODIFICATIONS TO OTHER SmarTECHS AGREEMENTS AND USAGE GUIDELINES, SEE SECTION 30.2, BELOW.

This End User License Agreement (the “Agreement”), together with any additional terms provided to you in connection with your use of the Hardware or SmarTECHS Software (collectively, “Additional Terms”), governs your access to, and use of, the Hardware and SmarTECHS Software. If there is a conflict between the terms in this Agreement and the Additional Terms, the Additional Terms will govern. This Agreement is between you and SmarTECHS, (hereinafter as “SmarTECHS,” “we” or “our”).  

1. DEFINITIONS.
  • “Analytic Data” means (1) data that is based upon analyzing or results from capturing, storing or processing User Generated Content; (2) metadata; (3) technical information; and (4) analytic, usage, diagnostic or demographic data.
  • “Captured Analytic Data” is a sub-category of Analytic Data and shall have the meaning set forth in in in Section 1.3 below.
  • “Captured Content” means all of the following: (i) any Analytic Data that is collected by SmarTECHS (everything in this Section 1.3(i) is “Captured Analytic Data”) and (ii) any User Generated Content that is transmitted to SmarTECHS through a feature or service designed specifically for such transmission (everything in this Section 1.3(ii) is “Captured UGC”).
  • “Captured UGC” is a sub-category of User Generated Content and shall have the meaning set forth in in Section 1.3 above.
  • “Collected Content” has the meaning set forth in Section 14 below.
  • “Content” means User Generated Content, and Captured Content.
  • “Downloaded Software” means any software provided by SmarTECHS that is designed to work with Hardware such as, by way of example and without limitation: (a) applications that run on the operating system for Hardware; and (b) updates or upgrades to Preinstalled Software or operating system for Hardware.
  • “Fees” has the meaning set forth in Section 7 below.
  • “Hardware” means phone, tablets, heads up display or other wearables device used for operating the SmarTECHS Software.
  • “Mandatory Updates” has the meaning set forth in Section 16 below.
  • “Online Services” means any services, online services, portal or website provided by or made available by SmarTECHS to assist, facilitate or be used in connection with your use of Software.
  • “Open Source License” means any of GNU General Public License (“GPL”), Affero General Public License (“AGPL”), Lesser General Public License (“LGPL”), European Union Public License (“EUPL”), Apple Public Source License (“APSL”), Common Development and Distribution License (“CDDL”), IBM Public License (“IPL”), Eclipse Public License (“EPL”), Mozilla Public License (“MPL”) or any other license generally considered to be an open source license.
  • “Open Source Software” shall mean any software that is considered open source software or is licensed for use pursuant to an Open Source License.
  • “Open Source Terms” has the meaning set forth in Section 11 below.
  • “Preinstalled Software” means any software licensed by SmarTECHS that is pre-installed on Hardware or the SmarTECHS software for a personal computer, tablet or any other personal computing device but excluding any Third-Party Application. 
  • “Privacy Policy” has the meaning set forth in Section 14.
  • “Services Terms” has the meaning set forth in Section 3.3 below.
  • “Safety Guidelines” has the meaning set forth in Section 2 below.
  • “SmarTECHS Software” means software (source code and object code), firmware, applications, simulators, tools, libraries, data and files that are part of any of (i) the Preinstalled Software; and (ii) the Downloaded Software.
  • “Software” means any software (source code and object code), firmware, applications, simulators, tools, libraries, data and files that are part of any of the SmarTECHS Software and/or Third-Party Applications, and intranet Admin Console
  • “Suggestions and Feedback” has the meaning set forth in Section 15 below.
  • “Supplemental Terms” has the meaning set forth in Section 30.2 below.
  • “Support Services” has the meaning set forth in Section 13 below.
  • “Term” has the meaning set forth in Section 17 below.
  • “Third-Party Applications” means any software licensed or provided to you by someone other than SmarTECHS or any of its affiliates that is built using the SmarTECHS Software API and specifically designed to work with the SmarTECHS Software.
  • “Third-Party Services” has the meaning set forth in Section 12 below.
  • “Usage Guidelines” means Safety Guidelines and any other guidelines for use of Hardware or SmarTECHS Software such as by example only and without limitation, guidelines around level of use, consumption of memory resources, consumption of services licensed or provided by a third party and other limits intended to allow for reasonable use of Hardware by you. 
  • “User Generated Content” means the content that is not Analytic Data (such as photographs or videos) that you cause the Hardware to store or transmit through use of SmarTECHS Software.
  • “User Portal” means the SmarTECHS online portal accessible at https://www.smartechs.io/smartechsadmin/#/login/signin  or such other URL as SmarTECHS may designate, that is designed for use with the SmarTECHS Software.
2. SAFETY AND USE; EXPLICIT LIMITATIONS.

THE SOFTWARE AND HARDWARE SHOULD ONLY BE USED IN CONJUNCTION WITH YOU HAVING TAKEN ALL REASONABLE SAFETY PRECAUTIONS TO ENSURE THAT THE SOFTWARE AND HARDWARE CAN BE USED IN A SAFE MANNER.  USE OF THE SOFTWARE OR HARDWARE MAY DISTRACT YOU FROM, INCLUDING BUT NOT LIMITED TO, VIEWING OR AVOIDING ENVIRONMENTAL HAZARDS, MOVING OBJECTS OR OTHER OBSTACLES. FURTHERMORE, SOFTWARE AND HARDWARE ARE NOT INTENDED TO BE USED WHILE DRIVING OR PARTICIPATING IN ANY OTHER ACTIVITIES WHERE YOU MAY NOT BE ABLE TO ADEQUATELY PROTECT YOURSELF AGAINST SUCH HAZARDS OR OBJECTS. THERE ARE IMPORTANT HEALTH AND SAFETY WARNINGS AND INSTRUCTIONS THAT YOU MUST READ BEFORE USING HARDWARE. THESE HEALTH AND SAFETY WARNINGS AND INSTRUCTIONS ACCOMPANY THE PRODUCT IN THE BOX IN WHICH IT WAS DELIVERED.  THE MOST CURRENT VERSION OF THESE WARNINGS AND INSTRUCTIONS ALONG WITH OTHER SAFETY GUIDELINES THAT YOU AGREE TO MEET WHENEVER USING HARDWARE AND SOFTWARE ARE AVAILABLE ON SmarTECHS’S WEBSITE VIA A LINK AT SmarTECHS.io/legal  (“SAFETY GUIDELINES”) AND / OR ON THE HARDWARE EQUIPMENT MANUFACTURER WEBSITE VIA A LINK AT https://realwear.com/knowledge-center/.  YOU ACKNOWLEDGE THAT YOU MUST COMPLY WITH SAFETY GUIDELINES AT ALL TIMES.  SAFETY GUIDELINES MAY BE UPDATED FROM TIME TO TIME.  BY USING SmarTECHS SOFTWARE WITH HARDWARE, YOU REPRESENT AND WARRANT THAT YOU HAVE READ AND UNDERSTAND THESE WARNINGS AND INSTRUCTIONS.  ADDITIONAL HEALTH AND SAFETY WARNINGS AND INSTRUCTIONS MAY BE PROVIDED BY THIRD-PARTY LICENSORS OR THE HARDWARE MANUFACTURER IN RELATION TO THEIR PRODUCTS AND SERVICES.

3. LICENSE.
  • General License Grant. During the Term of this Agreement and subject to the terms and conditions of this Agreement, SmarTECHS grants to you a limited, revocable, non-sublicensable, non-transferable, non-exclusive license to (a) use the Preinstalled Software only as pre-installed in your Hardware, (b) to install and use Downloaded Software only in object code form on your computer or Hardware (for Downloaded Software intended to be downloaded onto Hardware); in each case only for commercial purposes in compliance with the current Safety Guidelines; and (c) access Online Services/User Portal for the limited purpose of facilitating use of SmarTECHS Software.
  • Downloaded Software Additional Terms. Certain Downloaded Software may require that You agree to be bound by additional terms and conditions in order to use such Downloaded Software and such additional terms and conditions may be presented to you in the form of a “click-through” license or through other means seeking your consent to be bound by such additional terms and conditions.
  • Portal Terms. If you obtained the rights to use the User Portal, you may use such User Portal if you obtain an account for such User Portal and agree to be bound by the terms at SmarTECHS.io/legal (“Portal Terms”).
4. THIRD-PARTY APPLICATIONS.

Third-Party Applications may display, include, collect, or make available, content, data, information, applications or materials from third parties. You acknowledge and agree that:

    • SmarTECHS is not responsible for the availability or performance of any Third-Party Application, and is not responsible or liable for any content, advertising, products, services, or other materials on or available from such application;
    • Your use of any Third-Party Application is governed by such Third-Party Application provider’s terms of use, license agreement, privacy policy, and/or other such agreement; and that any such information or personal data you provide, whether knowingly or unknowingly, to a Third-Party Application provider, will be subject to such provider’s privacy policy, if such policy exists;
    • Any claims you might have related to the Third-Party Application shall be against such third party and not against SmarTECHS;
    • Additional health and safety warnings may be provided by a Third-Party Application provider through, or prior to, your use of a Third-Party Application. You represent and warrant that you have read and understood any such warnings before using any Third-Party Application;
    • Any use of a Third-Party Application is at your sole risk and that the entire risk of unsatisfactory quality, performance, accuracy and efforts is with you;
    • You may be required to pay additional fees for use of Third-Party Applications and such fees may be payable to either SmarTECHS or the third-party licensing rights to use Third-Party Applications;
    • SmarTECHS reserves the right to require that you purchase certain rights from SmarTECHS (such as by example only, the use of certain enabling software) in order to use certain Third-Party Applications or features of such Third-Party Applications; and
    • Third-Party Applications may not provide any functionality, or certain functionality for Third-Party Applications may not be fully operational, unless you also obtain the rights to use other hardware or software;

SmarTECHS EXPRESSLY DISCLAIMS ANY RESPONSIBILITY WITH RESPECT TO CONTENT COLLECTED BY THIRD-PARTIES THROUGH A THIRD-PARTY APPLICATION.

5. INTELLECTUAL PROPERTY RIGHTS, ONLINE SERVICES AND CONTENT.
  • Ownership. SmarTECHS, its affiliates, and/or licensors own all title, copyright and other intellectual property rights in the Online Services and SmarTECHS Software (and all rights embodied therein), and reserve all rights not expressly granted to You in this Agreement. The Online Services and SmarTECHS Software are protected by copyright and other intellectual property laws and treaties.
  • Online Services. Online Services may be revised at any time.  Use of any particular Online Services may require you to agree to additional terms or acknowledge additional warnings or disclaimers prior to using such Online Services.  SmarTECHS may suspend access to, or use of, Online Services at any time for maintenance or security purposes.  Online Services access may require use of a password or an account and you agree to take all reasonable measures to safeguard your password and to prevent unauthorized access to or use of any such account.
  • Software Licenses. You acknowledge and agree that the SmarTECHS Software is provided to you under license, and is not sold to you. You further acknowledge and agree that you have not acquired any ownership interest in the SmarTECHS Software or documentation under this Agreement, or any other rights thereto other than to use the SmarTECHS Software in accordance with the license granted, and subject to all terms, conditions and restrictions of this Agreement. SmarTECHS, its affiliates, and licensors reserve and shall retain their entire right, title and interest in and to the SmarTECHS Software and all intellectual property rights in or arising out of or relating to the SmarTECHS Software, except as expressly granted to the you in this Agreement.
  • User Generated Content; License to Captured UGC. You may use features of your SmarTECHS Software to capture or store User Generated Content such as photographs or videos and such use is subject to the terms and conditions of this Agreement. You represent and warrant that you have all rights and licenses necessary to use SmarTECHS Software to input or store User Generated Content.  You grant SmarTECHS and its affiliates and service providers a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to use, reproduce, distribute, prepare derivative works of, and display the Captured UGC. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Captured UGC. Without limiting the foregoing, you represent and warrant that you have all rights necessary to distribute the Captured UGC to SmarTECHS and that all Captured UGC will comply with all applicable laws and regulations.
  • Analytic Data. You acknowledge that SmarTECHS owns all rights in Analytic Data and to the extent you have any rights or ownership in any Analytic Data, you assign all such rights title and interest in such Analytic Data to SmarTECHS.  You hereby give all consents necessary for SmarTECHS to capture, use and collect Analytic Data.
  • Captured UGC. SmarTECHS may remove, delete or take steps to prevent SmarTECHS from handling or receiving any Captured UGC if SmarTECHS reasonably believes the collection or use of such Captured UGC is unlawful or will cause harm to SmarTECHS, You or our service providers.
  • Copyright Notices; Complaints. It is SmarTECHS’s policy to respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (the “DMCA”). To review SmarTECHS’s DMCA procedures, please go to SmarTECHS’s “Copyright Page” located at SmarTECHS.io/legal .  SmarTECHS reserves the right to terminate without notice any user’s access to the SmarTECHS Software, Online Services, Support Services, and/or other or related services if that user is determined by SmarTECHS to be a “repeat infringer.”  In addition, SmarTECHS accommodates and does not interfere with standard technical measures used by copyright owners to protect their materials. Any notice submitted under this Section 5.7 must be submitted by the copyright owner or an agent authorized to act on the copyright owner’s behalf.
6. SmarTECHS SOFTWARE LIMITATIONS.

You agree not to:

    • work around any technical limitations in the Online Services or Software to circumvent technical measures employed to control access to or the rights in the Online Services or Software or to control access to certain third-party software or services;
    • use the Online Services or Software in conjunction with any device, program or service to circumvent technical measures employed to control access to or the rights in the Online Services or Software;
    • reverse engineer, decompile, decipher, disassemble or otherwise attempt to access source code of the Online Services or Software, except and only to the extent that applicable law expressly permits, despite this limitation;
    • modify or make any derivative works of the Online Services or Software, in whole or in part;
    • remove, delete, alter or obscure any trademarks or any copyright, trademark, patent or other intellectual property or proprietary rights notices provided on or with the Online Services or Software, including any copy thereof;
    • capture or store User Generated Content in an unlawful manner;
    • capture or store User Generated Content that is infringing, obscene, pornographic, threatening, defamatory, libelous, violative of third-party privacy rights, or tortious;
    • use Online Services or the Software to infringe the rights of SmarTECHS, its affiliates or any third party, or in any way that does not comply with all applicable laws;
    • use Online Services, Hardware or Software in any manner that could disable, overburden, damage, or impair the use of Online Services, or interfere with any other party’s use of the Hardware or Software;
    • use any robot, spider or other automatic device, process or means to access the Online Services;
    • introduce any viruses, Trojan horses, worms, logic bombs or other material which is malicious or technologically harmful to the Online Services, Hardware or Software;
    • distribute, transfer, disclose publish, rent, lease, lend, sublicense, or otherwise provide the Online Services or Software to any third party;
    • attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Online Services, Hardware or Software;
    • combine the Software or any part thereof with, or incorporate the Software or any part thereof in, any other programs unless approved by SmarTECHS in writing;
    • engage in use of the SmarTECHS Software on a personal computer, except for the sole purpose of downloading and installing such Software onto the Hardware;
    • use the Online Services or Software in, or in association with, the design, construction, maintenance or operation of any hazardous environments without doing the following: (a) complying with all legally required safety precautions that would govern the use of Online Services or Software in such environments; (b) adhering to all applicable industry standards for safety in the industry in which you operate; and (c) taking all commercially reasonable and customary actions to minimize risk of injury or harm when using Online Services or Software in such environments;
    • use the SmarTECHS Software in a manner inconsistent with Usage Guidelines;
    • use the Online Services or Software in violation of any law, regulation or rule, including but not limited to stalking, harassing, harming, threatening to harm, or invading the privacy of any individual. You are solely responsible for complying with any laws, orders, rules and regulations and laws of any jurisdiction applicable to your use of Hardware; and
    • make any use of the Online Services or Software in any manner not permitted by this Agreement.
7. FEES AND PAYMENT; SECURITY INTEREST.

Except for situations where you have obtained the rights to use SmarTECHS Software from an authorized third party (such as by example, an authorized SmarTECHS distributor), you agree to pay the applicable fees and amounts for use of the SmarTECHS Software, and Online Services set forth in the applicable purchase agreement or terms for the SmarTECHS Software and/or certain Online Services (the “Fees”). You acknowledge that any failure to pay applicable Fees may result in SmarTECHS limiting access to or not delivering certain SmarTECHS Software and/or Online Services. For clarification, nothing in this Section 7 requires you to pay amounts to SmarTECHS for the right to use SmarTECHS Software if such rights are lawfully obtained through the payment by you to a third party or a payment by a third party to SmarTECHS to obtain such rights on your behalf.

8. COMPLIANCE MEASURES.

Except for situations where you have obtained the rights to use SmarTECHS Software from an authorized third party (such as by example, an authorized SmarTECHS distributor), you agree to pay the applicable fees and amounts for use of the SmarTECHS Software, and Online Services set forth in the applicable purchase agreement or terms for the SmarTECHS Software and/or certain Online Services (the “Fees”). You acknowledge that any failure to pay applicable Fees may result in SmarTECHS limiting access to or not delivering certain SmarTECHS Software and/or Online Services. For clarification, nothing in this Section 7 requires you to pay amounts to SmarTECHS for the right to use SmarTECHS Software if such rights are lawfully obtained through the payment by you to a third party or a payment by a third party to SmarTECHS to obtain such rights on your behalf.

9. TRADEMARKS AND IP NOTICES.

Except for situations where you have obtained the rights to use SmarTECHS Software from an authorized third party (such as by example, an authorized SmarTECHS distributor), you agree to pay the applicable fees and amounts for use of the SmarTECHS Software, and Online Services set forth in the applicable purchase agreement or terms for the SmarTECHS Software and/or certain Online Services (the “Fees”). You acknowledge that any failure to pay applicable Fees may result in SmarTECHS limiting access to or not delivering certain SmarTECHS Software and/or Online Services. For clarification, nothing in this Section 7 requires you to pay amounts to SmarTECHS for the right to use SmarTECHS Software if such rights are lawfully obtained through the payment by you to a third party or a payment by a third party to SmarTECHS to obtain such rights on your behalf.

10. ADDITIONAL PAYMENT OBLIGATIONS AND FEATURES.

You acknowledge that you may need to pay additional fees based upon your level of use of certain SmarTECHS Software or Third-Party Applications if the rights to such use were not already obtained on your behalf by a third party. Failure to pay such additional fees may limit your ability to use or access certain features of SmarTECHS Software or Third-Party Applications.

11. OPEN-SOURCE SOFTWARE; OTHER THIRD-PARTY SOFTWARE; AND SOFTWARE USE RESTRICTIONS.

SmarTECHS Software may include Open Source Software that is subject to the terms of a respective Open Source License (collectively, “Open Source Terms”). Your use of the Software is subject to any Open Source Terms governing such Open Source Software included in the Software. Any Software that includes Open Source Software is provided to you on an “AS IS” basis to the maximum extent permitted by applicable law. In the event of any conflict between the terms of this Agreement (including any addenda) and the Open Source Terms, the Open Source Terms will control solely with respect to the Open Source Software governed by such Open Source Terms. The provisions of this section shall survive the termination of this Agreement.  You acknowledge that any notices, licenses or materials that must be provided to you under Open Source Terms may be provided by posting such notices, licenses or materials at a link referenced at www.SmarTECHS.io/legal.

12. THIRD-PARTY SERVICES.

SmarTECHS Software may include Open Source Software that is subject to the terms of a respective Open Source License (collectively, “Open Source Terms”). Your use of the Software is subject to any Open Source Terms governing such Open Source Software included in the Software. Any Software that includes Open Source Software is provided to you on an “AS IS” basis to the maximum extent permitted by applicable law. In the event of any conflict between the terms of this Agreement (including any addenda) and the Open Source Terms, the Open Source Terms will control solely with respect to the Open Source Software governed by such Open Source Terms. The provisions of this section shall survive the termination of this Agreement.  You acknowledge that any notices, licenses or materials that must be provided to you under Open Source Terms may be provided by posting such notices, licenses or materials at a link referenced at www.SmarTECHS.io/legal.

13. SUPPORT SERVICES AND YOUR DATA.

SmarTECHS may provide itself, or arrange for third parties to provide, technical support regarding use of Online Services or any of the SmarTECHS Software (“Support Services”), provided that you are not in breach of this Agreement.  Notwithstanding the foregoing, if certain Support Services require SmarTECHS to have access to or receive any User Generated Content in order for SmarTECHS to provide Support Services, you grant SmarTECHS a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free and fully sublicensable right to use, reproduce, display, store, adapt and distribute any User Generated Content solely as necessary for SmarTECHS providing such Support Services to you. We have the right to remove any of your User Generated Content from any Hardware we may have access to while providing Support Services at our sole discretion. The nature and scope of Support Services may be changed by SmarTECHS at any time and no particular level of Support Services is promised herein.

14. COLLECTION AND USE OF INFORMATION[1].

You acknowledge that SmarTECHS may collect and store (a) Analytic Data, (b) Captured Content and (c) any data provided to or obtained by SmarTECHS in connection with ordering, registering, activating, updating, auditing, or monitoring installation of and access to the SmarTECHS Software (a), (b) and (c) collectively referred to herein as “Collected Content”). You agree that SmarTECHS and its affiliates may use Collected Content in accordance with SmarTECHS’s the current privacy policy, which is located at www.SmarTECHS.io/legal (the “Privacy Policy”), and for any purpose related to any use of the SmarTECHS Software, including, but not limited to (i) improving the performance of any aspect of the SmarTECHS Software or developing updates, and (ii) verifying your compliance with the terms of this Agreement and enforcing our rights. Information collected by us may be stored and processed in the United States or any other country in which we or our affiliates, agents or contractors maintain facilities. If you are (i) accessing the Software and/or Online Services from, or (ii) using the SmarTECHS Software in, the European Union or other regions with laws governing data collection and use, you agree to the transfer of data to the United States and to processing globally. You are solely responsible for securing any privacy-related rights and permissions from any users of the SmarTECHS Online Services and the Software as may be required by applicable law or by your internal policies. You agree that you will not collect any Content that relates to any child under thirteen (13) years old. Without limiting the generality of the foregoing, you acknowledge and agree that: (y) SmarTECHS may provide information and data, including, without limitation, information and data about your use of Hardware, Online Services, Support Services and/or the Software, or the Third-Party Services, to SmarTECHS affiliates and other third parties in connection with the provision, maintenance, administration or usage of the the Software or the Third-Party Services, or in connection with enforcement of any agreements relating thereto; and (z) SmarTECHS may make cross-border transfers of such information and data, including to jurisdictions with privacy or data protection laws that are less protective than the jurisdiction in which you are located. You acknowledge and agree that the foregoing policies may be changed from time to time by SmarTECHS. The provisions of this Section 14 may be superseded by the SmarTECHS Privacy Policy and in the event of any conflict between the terms of this Section 14 and the SmarTECHS Privacy Policy, the terms of the SmarTECHS Privacy Policy shall control.

15. PRODUCT SUGGESTIONS, REQUESTS AND FEEDBACK.

If you provide SmarTECHS with any information, enhancement requests, recommendations, help, bug-reports, results, comments or suggestions regarding any of any SmarTECHS Software (collectively, “Suggestions and Feedback”), Suggestions and Feedback shall not be deemed to be your confidential information. You hereby assign and agree to assign to SmarTECHS, all of your rights in Suggestions and Feedback, and You will take all actions reasonably requested by SmarTECHS to give effect to such assignment. You further acknowledge that no compensation will be provided with respect to the use of any Suggestions and Feedback you provide. The above provisions and rights granted regarding title and intellectual property rights associated with the Suggestions and Feedback shall survive termination of this Agreement.

16. UPDATES.

SmarTECHS Software and/or Online Services may be updated at any time and may periodically not be available for maintenance, safety or other reasons.  You agree that SmarTECHS may automatically check your version of any of the SmarTECHS Software and may automatically send you updates to any SmarTECHS Software.  SmarTECHS may develop and provide any SmarTECHS Software updates in its sole discretion. You will be given notice, such as an email message or messaging linked to the account of the Hardware and SmarTECHS Software that an update is available. In some situations, an update may be required for functionality, security or safety of certain SmarTECHS Software and/or Hardware. If SmarTECHS informs you that an update is required for any such reasons, you must install such updates (“Mandatory Updates”), and you must complete installation of Mandatory Updates in order to continue use of such SmarTECHS Software and  Online Services and Hardware. In some instances, installation of Mandatory Updates may be automatic. If you block the installation of or fail to install any Mandatory Updates, SmarTECHS is permitted to cease providing certain Support Services and you acknowledge that certain features of certain SmarTECHS Software and/or the Hardware may not be available or operational. Mandatory Updates may include removing features or applications that are provided on a trial or limited time period basis. You further agree that all software updates will be deemed Software under this Agreement.

17. TERM AND TERMINATION.

Term. This Agreement and the license granted hereunder shall remain in effect until terminated as set forth herein (the “Term”). The Agreement may be terminated as follows:

  1. This Agreement will terminate if you obtained the right to use any of the Software on a subscription basis or for a limited time period and such subscription time period or limited time period has expired.
  2. This Agreement will automatically terminate upon your breach of any of the terms and conditions of this Agreement.
  3. This Agreement will automatically terminate if you purchased the rights to use SmarTECHS Software on a subscription basis and your subscription has either expired or terminated.
  4. SmarTECHS may terminate this Agreement at any time, if SmarTECHS reasonably believes that your continued exercise of rights under this Agreement will cause SmarTECHS or you harm, or is unlawful, and such termination will be effective upon notice to you.
  5. SmarTECHS may terminate this Agreement, effective immediately, if you file or have filed a petition for voluntary or involuntary bankruptcy or pursuant to any other insolvency law, you make or seek to make a general assignment for the benefit of its creditors, or you apply for, or consent to, the appointment of a trustee, receiver or custodian for a substantial part of your property.

 
Effect of Termination. Upon expiration or termination of this Agreement:

  1. All rights, licenses, and authorizations granted to You hereunder will immediately terminate and you will immediately cease all use of the Software and Online Services;
  2. If you paid for the rights to use SmarTECHS Software and/or Online Services on a subscription or periodic basis, you will immediately pay all amounts owed to SmarTECHS but not yet paid.
18. DISCLAIMER OF WARRANTIES.

EXCEPT FOR THE LIMITED WARRANTIES EXPLICITLY GRANTED HEREIN, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE USE OF THE ONLINE SERVICES AND SmarTECHS SOFTWARE ARE AT YOUR SOLE RISK. THE ONLINE SERVICES, SmarTECHS SOFTWARE, DOCUMENTATION AND SUPPORT SERVICES (IF ANY) ARE PROVIDED “AS IS” AND WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, SmarTECHS AND ITS AFFILIATES, LICENSOR(S), AND SERVICE PROVIDER(S) EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.  SmarTECHS DOES NOT REPRESENT OR WARRANT ANY OF THE FOLLOWING: (1) THAT THE FUNCTIONS CONTAINED IN THE SmarTECHS SOFTWARE WILL MEET YOUR REQUIREMENTS; (2) THAT THE OPERATION OR OFFERING OF THE SUPPORT SERVICES, ONLINE SERVICES OR ANY OF THE SmarTECHS SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE; (3) THAT ANY OF THE SmarTECHS SOFTWARE WILL OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA; (4) THAT THE SUPPORT SERVICES, ONLINE SERVICES OR ANY OF THE SmarTECHS SOFTWARE WILL ALWAYS BE AVAILABLE; (5) THAT THE SUPPORT SERVICES, ONLINE SERVICES, SmarTECHS SOFTWARE OR THE SERVER(S) USED TO OFFER THE SUPPORT SERVICES, ONLINE SERVICES OR SmarTECHS SOFTWARE AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (6) THAT DEFECTS IN THE SmarTECHS SOFTWARE OR DOCUMENTATION WILL BE CORRECTED; (7) CORRECTNESS, ACCURACY OR RELIABILITY OF ANY OF THE ONLINE SERVICES, SUPPORT SERVICES OR SmarTECHS SOFTWARE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SmarTECHS OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE ANY REPRESENTATION OR WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF ANY EXPRESS WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY OR MAY BE LIMITED.

19. CAPTURED UGC DISCLAIMER.

IF SmarTECHS OFFERS ANY SERVICES THAT REQUIRE SmarTECHS TO STORE OR KEEP COPIES OF CAPTURED UGC, SmarTECHS DOES NOT REPRESENT OR WARRANT OR MAKE ANY PROMISES, EXCEPT AS REQUIRED BY APPLICABLE LAW, THAT SmarTECHS WILL PREVENT UNAUTHORIZED ACCESS TO OR UNAUTHORIZED COPYING OF SUCH CAPTURED UGC.

20. WARNINGS AND NOTICES.

THE SmarTECHS SOFTWARE ARE NOT DESIGNED FOR USE WITH ANY UNAUTHORIZED SOFTWARE OR ACCESSORY.  USE OF THE SmarTECHS SOFTWARE WITH UNAUTHORIZED SOFTWARE OR ACCESSORIES MAY CAUSE PERFORMANCE ISSUES OR DAMAGE TO THE DEVICE OR THE SERVICES.  SmarTECHS SOFTWARE ARE NOT MEDICAL DEVICES, AND THE DATA PROVIDED BY THEM IS NOT INTENDED TO BE UTILIZED FOR MEDICAL PURPOSES AND IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

21. LIMITATION OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES, SHALL SmarTECHS, ITS AFFILIATES OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT WHETHER THEY ARISE FROM (A) LOSS OF CONTENT; (B) LOSS OR CORRUPTION OF DATA, CONFIDENTIAL INFORMATION, OR OTHER INFORMATION; (C) ANY VIRUS AFFECTING THE CUSTOMER’S USE OF THE SOFTWARE OR THE HARDWARE; (D) DELAYS OR FAILURES IN STARTING OR COMPLETING TRANSMISSIONS OR TRANSACTIONS; LOSS OF BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR USE; (E) CLAIMS FOR BREACH OF CONTRACT, WARRANTY, GUARANTEE, OR CONDITION; (F) BUSINESS INTERRUPTION; (G) PROPERTY DAMAGE; (H) CONSUMER PROTECTION; (I) DECEPTION; (J) UNFAIR COMPETITION; (K) STRICT LIABILITY, NEGLIGENCE, MISREPRESENTATION, OMISSION, OR OTHER TORT; (L) VIOLATION OF STATUTE OR REGULATION; OR (M) ANY USE OF, OR INABILITY TO USE, THE SOFTWARE AND/OR  THE SmarTECHS HARDWARE, OR ANY OTHER PRODUCT OR SERVICES OFFERED BY SmarTECHS, IN EACH CASE EVEN IF SmarTECHS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY OR MAY BE LIMITED.  THE ABOVE LIMITATIONS OF LIABILITY SHALL NOT APPLY TO ANY CLAIMS FOR BREACH OF THIS AGREEMENT BY SmarTECHS RESULTING FROM THE WILLFUL MISCONDUCT OR GROSS NEGLIGENCE OF SmarTECHS.  IF APPLICABLE LAW PRECLUDES SmarTECHS FROM DISCLAIMING A PARTICULAR KIND OF DAMAGE OR TO CAP THE LIABILITY FOR CERTAIN TYPES OF ACTIONS OR CLAIMS, THEN THE APPLICABLE PROVISIONS IN THIS AGREEMENT WILL BE DEEMED AMENDED TO CONFORM WITH APPLICABLE LAW, AND THE BALANCE OF THIS SECTION SHALL REMAIN IN FULL FORCE AND EFFECT.  NOTWITHSTANDING ANYTHING TO THE CONTRARY AND FOR AVOIDANCE OF DOUBT, IN NO EVENT WILL THE AGGREGATE LIABILITY OF SmarTECHS FOR ANY AND ALL DAMAGES, LOSSES, CLAIMS AND CAUSES OF ACTIONS (WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE OR OTHERWISE) UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ITS SUBJECT MATTER, UNDER ANY LEGAL OR EQUITABLE THEORY, EXCEED THE MAXIMUM AMOUNT PAID TO SmarTECHS UNDER THIS AGREEMENT.  THE FOREGOING LIMITATION APPLIES NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.  THE PARTIES HAVE FULLY CONSIDERED AND FIND REASONABLE THE FOREGOING ALLOCATION OF RISK, AND THE FOREGOING LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.

22. INDEMNIFICATION.

You agree to defend, indemnify and hold harmless SmarTECHS, and its affiliates, agents, partners, suppliers and licensors, and each of our and their respective directors, officers and employees (“SmarTECHS Parties”), from and against any and all claims, losses, demands, damages, costs, liabilities and expenses (“Claims”) brought, imposed or claimed against any SmarTECHS Parties caused by, arising out of or relating to (a) your unauthorized use of any of the Software and/or the Hardware; (b) your use of the Software and/or the Hardware that is outside the purpose, scope or manner of use authorized by this Agreement; (c) your breach or violation of any of the terms and conditions of this Agreement; (d) your violation of any rights of any third party; (e) your violation of any applicable law; or (f) your User Generated Content and any Suggestions and Feedback you provide.  SmarTECHS must approve any settlement of any Claims.

23. GOVERNING LAW.

This Agreement will be governed by the laws of the State of Pennsylvania notwithstanding its conflict of laws provisions.

24. MANDATORY ARBITRATION.
If you are located in, based in, have offices in, or do business in a jurisdiction in which this section is enforceable, the following mandatory arbitration provisions apply to you.
  • Dispute Resolution and Arbitration. You and SmarTECHS agree that any dispute, claim, or controversy between you and SmarTECHS arising in connection with or relating in any way to this Agreement or to your relationship with SmarTECHS will be determined by mandatory binding individual arbitration. Arbitration is more informal than a lawsuit in court. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. The arbitrator must follow this Agreement and can award the same damages and relief as a court (including attorney fees), except that the arbitrator may not award declaratory or injunctive relief benefiting anyone but the parties to the arbitration. This arbitration provision will survive termination of the Agreements.
  • Exceptions. Notwithstanding Section 25.1 above, you and SmarTECHS both agree that nothing herein will be deemed to waive, preclude, or otherwise limit either of our rights, at any time, to (1) bring an individual action in a U.S. small claims court (if claim is eligible for filing), (2) pursue enforcement actions through applicable U.S. federal, state, or local agencies where such actions are available, (3) seek injunctive relief in a court of law, or (4) to file suit in a court of law to address intellectual property infringement claims.
  • Arbitration Rules. You or SmarTECHS may start arbitration proceedings. If you are located in, are based in, have offices in, or do business in the United States, any arbitration between you and SmarTECHS will be finally settled under the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (“AAA”) then in force (the “AAA Rules”), as modified by the Agreements. You and SmarTECHS agree that these Agreements affect interstate commerce, so the U.S. Federal Arbitration Act and federal arbitration law apply and govern the interpretation and enforcement of this provision (despite the choice of law provision above). Any arbitration hearings will take place at a location to be agreed upon Philadelphia, PA, provided that if the claim is for $15,000 or less, you may choose whether the arbitration will be conducted (1) solely on the basis of documents submitted to the arbitrator; (2) through a non-appearance based telephonic hearing; or (3) by an in-person hearing as established by the AAA Rules in the county of Your billing address. If you are not located in, are not based in, do not have offices in, and do not do business in the United States, any arbitration between you and SmarTECHS will be finally settled under the Rules of Arbitration of the International Chamber of Commerce (the “ICC”) then in force (the “ICC Rules”) by one or more arbitrators appointed in accordance with the ICC Rules and will be administered by the International Court of Arbitration of the ICC.  Any arbitration will be conducted in the English language. Unless otherwise required by a mandatory law of a member state of the European Union or any other jurisdiction, the law to be applied in any arbitration shall be the law of the State of Pennsylvania, United States, without regard to choice or conflicts of law principles.
  • Time for Filing. Any arbitration must be commenced by filing a demand for arbitration within ONE (1) YEAR after the date the party asserting the claim first knows or reasonably should know of the act, omission, or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period. If applicable law prohibits a one-year limitation period for asserting claims, any claim must be asserted within the shortest time period permitted by applicable law.
  • Enforceability.  If the class action waiver in this section is found to be unenforceable in arbitration or if the entirety of this Section 25 is found to be unenforceable, then the entirety of this Section 25 shall be null and void and, in such case, the parties agree that the exclusive jurisdiction and venue described in Section 24 above shall govern any action arising out of or related to the Agreements.
25. CLASS ACTION WAIVER.

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND SmarTECHS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and SmarTECHS agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.

26. COMPLIANCE WITH LAW; EXPORT REGULATIONS.

You shall comply with all national and international laws, rules and regulations that apply to the SmarTECHS Software and your use of the SmarTECHS Software, including U.S. Export Administration Regulations European export law, as well as end-user, end-use and destination restrictions issued by the United States and other governments. You shall not, directly or indirectly, export, re-export or release the SmarTECHS Software to, or make the SmarTECHS Software accessible from, any jurisdiction or country to which export, re-export or release is prohibited by law, rule or regulation. You shall comply with all applicable laws, regulations and rules applicable to your use of the SmarTECHS Software.

27. RIGHT TO OPT OUT OF BINDING ARBITRATION AND CLASS ACTION WAIVER.

IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION PROVISION AND/OR THE CLASS ACTION WAIVER UNDER THIS AGREEMENT, YOU MUST NOTIFY SmarTECHS IN WRITING WITHIN THIRTY (30) DAYS OF THE DATE THAT YOU FIRST ACCEPT THIS AGREEMENT. YOUR WRITTEN NOTIFICATION MUST BE MAILED TO SmarTECHS TERMS ADMINISTRATOR, AT THE ADDRESS 7 UNION HILL ROAD, CONSHOHOCKEN, PA 19428, USA, AND SUCH NOTICE MUST INCLUDE: (1) YOUR NAME, (2) YOUR ADDRESS, (3) THE ACCOUNT NAME ASSOCIATED WITH THE SmarTECHS THAT ACCEPTED THE TERMS AND CONDITIONS OF THIS END USER LICENSE AGREEMENT, AND (4) A CLEAR STATEMENT THAT YOU DO NOT WISH TO (A) RESOLVE DISPUTES WITH SmarTECHS THROUGH ARBITRATION, AND/OR (B) NOT BE BOUND BY THE CLASS ACTION WAIVER.

28. UPDATE TO PRIVACY POLICY AND OTHER AGREEMENTS AND GUIDELINES; CONSENT; CONFLICT.
  • Right to Update Privacy Policy and Usage Guidelines. Except to the extent that SmarTECHS is expressly precluded by applicable law, SmarTECHS reserves the right, at our discretion, to modify all or part of our Privacy Policy at any time by posting the modified Privacy Policy at SmarTECHS.io/legal and by providing you with conspicuous notice, such as by sending notice to the account registered with the Hardware of such modification. You may also be given additional notice of any modifications to our Privacy Policy, such as an email message, notice within Online Services or messaging linked to the account of the Hardware and SmarTECHS Software.  You will be deemed to have accepted such changes by continuing to use the Online Services or the SmarTECHS Software after receipt of such additional notices. If SmarTECHS intends to apply any changes retroactively to the Privacy Policy, we will provide you with notice of such retroactive changes by email.  All modified versions of this Privacy Policy shall automatically be effective thirty (30) calendar days after they are initially posted at www.SmarTECHS.io/privacy-policy.  SmarTECHS may also revise Usage Guidelines at any time and new versions will be available at www.SmarTECHS.com/legal.  No modification to the Privacy Policy shall apply to any dispute of which SmarTECHS had actual notice before the date of the modification. If you do not agree to certain modifications to the Privacy Policy or the Usage Guidelines, SmarTECHS may limit or prevent you from using certain functions of the Hardware or Software.
  • Seeking Consent. If SmarTECHS revises its Privacy Policy and seeks your consent to be bound by such revised Privacy Policy and you do not agree to be bound by such revised Privacy Policy before using Online Services or any of the Software again, then notwithstanding anything to the contrary, SmarTECHS reserves the right to terminate your Account and use of any of the Software, the Services, and Hardware.
  • Disagreement with Terms. If at any time you do not agree to any provision of the then-current version of the Privacy Policy or any other SmarTECHS policy, rule or code of conduct relating to your use of the Online Services, your right to use the Online Services will immediately terminate, and you must immediately stop using the Online Services. SmarTECHS may terminate this Agreement, effective immediately upon notice, or may suspend your rights to use any of the SmarTECHS Software and Online Services if you fail to accept any new terms to the Privacy Policy or any other SmarTECHS policy, rule or code of conduct relating to your use of the Online Services.
  • Conflict.  To the extent this Agreement conflicts with any other SmarTECHS terms, policy, rule, or code of conduct, the provisions of this Agreement and the Privacy Policy will prevail. In the event of an apparent conflict between or among provision(s) of this Agreement, the Privacy Policy, Portal Terms and any other SmarTECHS terms, policy, rule, or code of conduct, such provisions shall be read in a mutually consistent way, or if no such reading is reasonably possible, the following order of precedence shall be as follows: (i) the Agreement; (ii) the Portal Terms; (iii) the Privacy Policy; and then (iv) any other SmarTECHS terms, policy, rule, or code of conduct.
29. GENERAL.
  • Entire Agreement. This Agreement, together with the quote or order form and all other documents and terms that are incorporated by reference herein, constitutes the sole and entire agreement between you and SmarTECHS with respect to the subject matter contained herein, and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to such subject matter.
  • S. Government Rights. The SmarTECHS Software provided under this Agreement utilizes commercial computer software as that term is described in 48 C.F.R. 252.227-7014(a)(1). If acquired by or on behalf of a civilian agency, the U.S. Government acquires this commercial computer software and/or commercial computer software documentation subject to the terms of this Agreement as specified in 48 C.F.R. 12.212 (Computer Software) and 12.211 (Technical Data) of the Federal Acquisition Regulations (“FAR”) and its successors. If acquired by or on behalf of any agency within the Department of Defense (“DOD”), the U.S. Government acquires this commercial computer software and/or commercial computer software documentation subject to the terms of this Agreement as specified in 48 C.F.R. 227.7202-3 of the DOD FAR Supplement (“DFAR”) and its successors.
  • Sections 5 – 9, 11 – 15, 18 – 28, and 30 – 31 of this Agreement shall survive any termination or expiration of this Agreement, along with term of this Agreement which expressly, or by its nature, is intended to survive expiration or termination of this Agreement.
  • No Waiver. Any failure by SmarTECHS to insist upon or enforce performance by you of any of the provisions of this Agreement or to exercise any rights or remedies hereunder or otherwise by law will not be construed as a waiver or relinquishment of any right to assert or rely upon the provision, right or remedy in that or any other instance; rather, the provision, right or remedy will be and remain in full force and effect.
  • All notices, consents, waivers, and other communications intended to have legal effect under this Agreement must be in writing and must be in English. You agree that SmarTECHS may provide written notice under this Agreement, having binding legal effect, by sending (1) an email to the email address to you provided during the registration process or subsequently updated by you in accordance with this section, or (2) by posting such notice on a part of User Portal. Without limiting the foregoing, the you agree that any notice SmarTECHS sends to the email address associated with your account will satisfy any legal notice requirement. Notices sent to SmarTECHS by you shall be sent by registered or certified mail, return receipt requested, to SmarTECHS, _____ ATTN: Legal Department, _______________________________________, and shall be effective upon receipt by SmarTECHS. SmarTECHS may change its address for receipt of notices by giving notice of the new address to you.
  • If a court of competent jurisdiction holds any term, covenant or restriction of this Agreement to be illegal, invalid or unenforceable, the remaining terms, covenants and restrictions will remain in full force and effect and will in no way be affected, impaired or invalidated.
  • We may assign, transfer or otherwise dispose our rights and obligations under this Agreement, in whole or in part, at any time without notice to you. This Agreement will be binding upon all of SmarTECHS’s successors and assigns. You may not assign this Agreement, or transfer or sublicense your rights under this Agreement.
  • Force Majeure. SmarTECHS will not be responsible or liable to you, or deemed in default or breach hereunder, by reason of any failure or delay in the performance of its obligations hereunder where such failure or delay is due to strikes, labor disputes, civil disturbances, riot, rebellion, invasion, epidemic, hostilities, war, terrorist attack, embargo, natural disaster, acts of God, flood, fire, sabotage, fluctuations or non-availability of electrical power, heat, light, air conditioning or your equipment, loss and destruction of property, or any other circumstances or causes beyond SmarTECHS’s reasonable control.
  • Equitable Relief. Parties acknowledge and agree that a breach or threatened breach by each Party of any of its obligations of this Agreement would cause the other Party irreparable harm for which monetary damages would not be an adequate remedy and that, in the event of such breach or threatened breach, the other Party will be entitled to equitable relief, including in a restraining order, an injunction, specific performance, and any other relief that may be available from any court of competent jurisdiction, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity, or otherwise.
  • Attorney’s Fees. If any legal action is necessary to enforce this Agreement, the prevailing party shall be entitled to reasonable attorney fees, costs and expenses in addition to any other relief to which it may be entitled after a final judgment is rendered.
  • No Control Over Testing. You acknowledge that, unless otherwise agreed in a signed writing, SmarTECHS has no control over the testing of your products or applications or the use of such products or applications with SmarTECHS products.
  • Translation. Any translation of this Agreement is provided to comply with local legal requirements only. In the event of a dispute between the English and any non-English versions, the English version of this Agreement shall govern to the extent not prohibited by local law in the applicable jurisdiction.
30. CANADIAN SALES.

If you obtained the Software in Canada, you agree to the following:

The parties hereto confirm that it is their wish that this Agreement, as well as other documents relating hereto, including notices, have been and shall be written in the English language only. Les parties aux présentes confirment leur volonté que cette convention de même que tous les documents y compris tout avis qui s’y rattache, soient rédigés en langue anglaise.

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SmarTECHS Intelligent Assistance

Connected Workspaces for Industrial Workers | Continuous Micro-scale Cost Reduction from the Bottom-up

Solutions

Performance Support Overview Traceability / Accountability Chasm How does Performance Support from SmarTECHS assist in? What summarizes the benefits of Performance Support? Next Steps
Quick-start Packages Pathfinder Kits Velocity Programs Inception Change Mobilizers Proof of Value Production Trials Hard Problems Why Risk It? Next Steps

Products

Products Industry 4.0 Systems Platform as a Service Connected Workers Operationalized Capability Workspace Software Workspace Hardware Connected Accessories Next Steps
Remote Expertise Networks REN Problems That REN Solves Technician in a Box Connected accessories Rapid ticket escalation Jobs to Be Done with REN Bottom line for REN Next Steps
Responsive inspection Responsive Inspection intro Problems to solve with R/Inspection Responsive Inspection ROI Inspection job cycle Customer testimonial: R/Inspection Partner testimonial: R/Inspection Next Steps
Adaptive Microlearning Adaptive Microlearning overview Problems solved with A/Microlearning Continuous upskiling Journey of competence Problems to solve with A/Microlearning 70:20:10 learning realized Competencies; not badges Adaptive Microlearning payoff Next Steps
Performance Analytics Predictive insights Continuous improvement data lake Performance Analytics Overview Security and privacy Next Steps
Company Overview Connected Workspaces SmarTECHS IA Suite Innovation Enablement Value Network Leadership Next Steps
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Michael has a successful career in high technology of Silicon Valley spanning 35-plus years.

 

Over the course of his career his work with the world’s largest organizations has included the deployment of 200-plus large-scale enterprise IT systems, resulting in $7.5B in business impact of cost savings, productivity gains, increased revenues, and higher valuations.

 

Michael has held the position of Chief Marketing Officer in five startups.
As an adventure capitalist, he has mentored 25 early-stage startups, including five on an equity basis. He maintains a singular focus on buying enablement, using technology and global networks to assist businesses and individuals in getting full value for their purchases.

 

He has worked in sales, marketing, and strategic advisory roles with 30+ of the leading InfoTech and Telecom firms: Adobe, Apple, Autodesk, Deloitte, Ericsson, HP, IBM, InfoSys, Nokia, OpenText, Oracle, Rogers, SAP, Shaw Communications, and Videotron. He also has worked as a consulting and strategic advisory roles at leading international consumer and B2B enterprises: Amway, Boeing, Disney, E&J Gallo, Ericsson, Frank Russell Company, Gap, General Motors, FCB, Hallmark, Hasbro, IBM, Leo Burnett, Nokia, Philips, SanomaWSOY, SAP, TeliaSonera, Thomson Corporation, Time, VF Corp, Walmart, and Warner Bros.

 

Today tens of thousands of executives worldwide recognize Mr. Moon as a dynamic lecturer, a prolific writer of white papers, and master-class innovation leader. He has lectured at UC Berkeley, Stanford University, San Francisco State University, Fielding Institute, and St. Pölten University (AT).

 

Amazon reviewers gave his first book, Firebrands: Building Brand Loyalty in the Internet Age, four-and-one-half stars; published 13 languages.

“ The arc of my 40-year career in hitech reveals a clear pattern: seeing opportunities where others saw only fog and mobilizing like-minded individuals and organizations to seize opportunities years ahead of their peers.”

Over his career of 25-plus years, John has sold over $2 Billion in software, services, and integrated systems.
He has built operational capabilities for direct and indirect (channel) sales, organized and led global cross-Industry Strategic Alliances, and supervised global account teams for delivery excellence and customer satisfaction.

 

John’s domain expertise spans mobility, analytics, software-as-a-Service (SaaS), integrated cloud and edge computing, ecosystems for the Internet of Things and connected workforces as the technologies of 5G, Augmented Reality, Artificial Intelligence, Additive (3D printing) Manufacturing, and Blockchain.

 

As a senior advisor to executive management, he has assisted CXOs and senior business leaders of Global 2000 firms in the areas of mergers and acquisitions, marketing and sales enablement, product innovation and development, IT service design and management, compliance and finance.

 

His previous customers range from High Technology to Technology-consuming Enterprises across Manufacturing and Logistics, Energy, Power Generation and Utilities, Retail and Consumer Products, Healthcare and Life Sciences, and Federal Government sectors.
John served in leadership roles at Cognizant Digital Business, Symphony Teleca (now Samsung-HARMAN Connected Solutions), ARICENT + Frog (now Altran), EMC Global Services, ADVENTIS (now Cartesian-CSMG), and Keane (now NTT DATA.)

 

John is an industrial engineering graduate from IIT Madras and earned his MBA in Finance & International Business from NYU Stern Business School and recently completed MIT Sloan School’s Executive Program.

“ There is no greater purpose of a company than to attract, serve, and keep profitable customers for life … and that all starts with innovation.”

As the CTO and Adventure Capitalist, he brings a high-performing DevOps teams and a Web-scale industrial automation platform that supports an burgeoning array of Industry 4.0 transformations: connected workspaces, Industrial IoT device management,
machine-to-machine (M2M) and supply-chain data integrations.

 

The SmarTECHS platform leverages 850-plus engineered software objects that enable rapid same-day builds of complex software applications, notably Connected Workspaces and related business process and workflow automations.

 

Customers use its model-driven architecture to slash the cost, need for scarce developers and technical debt.

 

A finalist for the EY Entrepreneur Of The Year 2016 Award, he has earned an international reputation for kickstarting high growth-potential businesses in medical, construction, heavy industry, financial services and professional services.

“ More than ever, the risks of inaction far exceed the costs of failed innovations … and the best, lowest risk place to start is with frontline industrial workers.”

As a global executive with 25 years of experience, he has led operation transformation at Dunlop, Carrefour, Cadbury Schweppes, Checkpoint Systems and Dorman Product and has delivered $2B-plus of economic value.

 

As a serial entrepreneur, Remy launched SmarTECHS in 2018 to exploit the emergence of industrial voice-controlled head-mounted computers and industrial cloud-computing infrastructure.

 

Remy and the team share a cynical realism for innovation and transformation: an extreme focus on bottom-up improvements arising from practical, secure and scalable business capabilities.

 

Over the course of his career, he has led the transformation of global operations and core business processes, including eSouring in 2000, ERP solution deployment, and global change-management initiatives. Most recently he managed a $250 million product portfolio of fast-growing industrial products and supervised 680 people in 28 countries.

“ We are a stand to provide dignity, meaning and humanity to the gray hats of industrial organizations … the front-line workers who keep the lights on.”

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Industrial Jobs to Be Done
on Head-mounted Edge Computers

Ruggedized for use in dangerous environments
Hands-free voice interface and SafeSight heads-up display
Adaptive workspaces for each worker, job site, work order, and machine

SmarTECHS | Intelligent Assistance of Connected Workers
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