What are the use cases for a Remote Expertise Network?

Uses for Remote Expertise Networks span the industrial enterprise. 

Here’s an overview of use case scenarios for Remote Expertise Networks on your tablets, smartphones, laptops or headmounted computers/

Increase Safety with REN

Use REN software to run pre-job safety briefings, remote mentoring in real time, and post-mortem reviews, increasing awareness, recall and adherence to formal and informal safety procedures and mindsets.

Use REN software to coordinate incident response teams, ticket escalations, and more complete multimedia documentation and reporting

Greater Productivity with REN

Use REN software to assess complex or unfamiliar situations and proceed with step-by-step certainty, tapping knowledge of remote experts.

Use REN software to produce new knowledge and tribal know-how of experts, speeding the capture and processing of worker-generated content (videos, photos, screenshots, whiteboards, high fidelity audio recordings).

Use REN software to slash commissioning cycles by 20 to 50 percent, securing remote assistance of OEM product specialists and troubleshooters.

Greater Compliance with REN

Use REN software to train and reinforce the production of traceability content and data, nudging new and mature workers alike in the production of step-by-step documentation.

This may include rapid just-in-time training and certification of workers, especially contractors or substitute workers

Better, More “Sticky” Customer Service with REN

Use REN software to improve the speed and quality of customer service in four ways. 

One, give your customers or product users their own workspace software or their own headmounted computer with REN preinstalled. When an issue surfaces, deputize your users to contact your product specialist with a live video “see what I am seeing” stream. This can cut the time to assess the issues from hours to seconds.

Two, in real time swap annotated videos or screenshots of the product, SOP, data readouts, or troubleshooting experiments, often cutting the time to restore by 30 to 70 percent.

Three, condition and transmediate these worker- and expert-generated media into performance support resources (manuals, microlessons, diagnostics, etc.) for use across your operation.

Four, distribute explainer and how-to videos, troubleshooting guides, and self-paced micro-learning tutorials to your customer ambassadors, product advocates and partners … who then train, mentor or nudge their field or production workers.

Continuous Upskilling with REN

Consider Remote Expertise Network software as the scalable foundation for continuous learning and development of line or field workers, crew chiefs or production supervisors, and remote experts and specialists.

Use the live, collaborative technologies to train and mentor on a remote or shoulder-to-shoulder basis and in the process create teachable / learnable content for use across your organization and supply chain.

Use the content workflow automation and publishing services of the SmarTECHS platform to kickstart your implementation of on-the-job training and just-in-time performance support programs.

Below you will find additional uses for

1/ Industrial asset-productivity lifecycle

2/ OEM product-service lifecycle

3/ Power generation lifecycle

Industrial asset lifecycle use-cases for Remote Expertise Networks

SmarTECHS has profiled more than 50 industrial users for Remote Expertise Network software.

The figure below depicts a landscape of use cases across the asset-productivity lifecycle, starting with purchase of new equipment and ending with major upgrades or decommissioning of inefficient or obsolete equipment.

Download the Executive Primer, Strategic Uses of Intelligent Assistance for Industrial Producers, EHS consultancies, ESG auditors, product OEMs and industrial training organizations.

In your Executive Primer, you will also find templated investment-return calculations for ten high value / rapid payoff use cases.

OEM product-service lifecycle use-cases for Remote Expertise Networks

SmarTECHS partners with leading outsourced software product development and system integration firms.

Together, we have mapped dozens of strategic use cases for the industrial OEM and their transformation into a customer-connected enterprise.

The figure below depicts a digital transformation of an industrial OEM’s product-service lifecycle, calling attention to the primary value-driver of the business flywheel and the unique data sets that SmarTECHS Connected Workspaces produce.

The term customer-connected enterprise to describe how digitally transformed OEMs see their industrial customers and opportunities for delivering and monetizing customer services as a subscription.

This all starts by laying the groundwork with the deployment of Remote Expertise Network software in your account development and customer service organization.

For more about the high value / rapid payback use cases for Industrial OEMs and connected product-service lifecycle, Download the Executive Primer, Strategic Uses of Intelligent Assistance for Industrial Producers, EHS consultancies, ESG auditors, product OEMs and industrial training organizations.

Or schedule a private briefing to learn more about how SmarTECHS can assist.

Remote Expertise Networks Use-cases for Power Generation Utilities

Power Generation Utilities represent a sprawling, complex network of power sources (wind, solar, hydroelectric, gas, nuclear and coal), power plants, transmission lines, substations, third-party distributors and customers.

As an industry, Power Generation is in the middle of an epic transition toward renewable energy, smart grids and the emergence of micro-generation by customers. This also entails the decommissioning of inefficient coal plants.

This figures below depicts four dimensions of Power Generation and a way to identify those areas in which use cases for a Remote Expert Network capability make good sense.

1/ Energy Investment Lifecycle describes the five INVESTMENT phases of power generation, notably in wind, solar, hydro and nuclear power generation plants.

2/ Documentation and traceability gaps across DEVELOPMENT phases of the asset lifecycle calls attention to the systematic loss of knowledge and traceability at the hand-off from “as built” and “as operated” phases. 

3/ Inspection and accountability gaps across OPERATIONS of the Electric Power value chain addresses crucial need for improving the safety, productivity and upskilling of industrial workers and crews in the Generation and Distribution areas … noted for their large influxes of temp and contract workers who may be unfamiliar with the plant, its equipment or safety protocols.

4/ Featured use-cases for Intelligent Assistance in Power Generation emphasize 34 high value / rapid payback use-cases for Remote Expert Network software with performance support content.

For more about the high value / rapid payback use cases for Power Generation Utilities, Download the Executive Primer, Strategic Uses of Intelligent Assistance for Industrial Producers, EHS consultancies, ESG auditors, product OEMs and industrial training organizations.

Or schedule a private briefing to learn more about how we can assist.


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Michael has a successful career in high technology of Silicon Valley spanning 35-plus years.


Over the course of his career his work with the world’s largest organizations has included the deployment of 200-plus large-scale enterprise IT systems, resulting in $7.5B in business impact of cost savings, productivity gains, increased revenues, and higher valuations.


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As an adventure capitalist, he has mentored 25 early-stage startups, including five on an equity basis. He maintains a singular focus on buying enablement, using technology and global networks to assist businesses and individuals in getting full value for their purchases.


He has worked in sales, marketing, and strategic advisory roles with 30+ of the leading InfoTech and Telecom firms: Adobe, Apple, Autodesk, Deloitte, Ericsson, HP, IBM, InfoSys, Nokia, OpenText, Oracle, Rogers, SAP, Shaw Communications, and Videotron. He also has worked as a consulting and strategic advisory roles at leading international consumer and B2B enterprises: Amway, Boeing, Disney, E&J Gallo, Ericsson, Frank Russell Company, Gap, General Motors, FCB, Hallmark, Hasbro, IBM, Leo Burnett, Nokia, Philips, SanomaWSOY, SAP, TeliaSonera, Thomson Corporation, Time, VF Corp, Walmart, and Warner Bros.


Today tens of thousands of executives worldwide recognize Mr. Moon as a dynamic lecturer, a prolific writer of white papers, and master-class innovation leader. He has lectured at UC Berkeley, Stanford University, San Francisco State University, Fielding Institute, and St. Pölten University (AT).


Amazon reviewers gave his first book, Firebrands: Building Brand Loyalty in the Internet Age, four-and-one-half stars; published 13 languages.

The arc of my 40-year career in hitech reveals a clear pattern: seeing opportunities where others saw only fog and mobilizing like-minded individuals and organizations to seize opportunities years ahead of their peers.

Over his career of 25-plus years, John has sold over $2 Billion in software, services, and integrated systems.
He has built operational capabilities for direct and indirect (channel) sales, organized and led global cross-Industry Strategic Alliances, and supervised global account teams for delivery excellence and customer satisfaction.


John’s domain expertise spans mobility, analytics, software-as-a-Service (SaaS), integrated cloud and edge computing, ecosystems for the Internet of Things and connected workforces as the technologies of 5G, Augmented Reality, Artificial Intelligence, Additive (3D printing) Manufacturing, and Blockchain.


As a senior advisor to executive management, he has assisted CXOs and senior business leaders of Global 2000 firms in the areas of mergers and acquisitions, marketing and sales enablement, product innovation and development, IT service design and management, compliance and finance.


His previous customers range from High Technology to Technology-consuming Enterprises across Manufacturing and Logistics, Energy, Power Generation and Utilities, Retail and Consumer Products, Healthcare and Life Sciences, and Federal Government sectors.
John served in leadership roles at Cognizant Digital Business, Symphony Teleca (now Samsung-HARMAN Connected Solutions), ARICENT + Frog (now Altran), EMC Global Services, ADVENTIS (now Cartesian-CSMG), and Keane (now NTT DATA.)


John is an industrial engineering graduate from IIT Madras and earned his MBA in Finance & International Business from NYU Stern Business School and recently completed MIT Sloan School’s Executive Program.

There is no greater purpose of a company than to attract, serve, and keep profitable customers for life … and that all starts with innovation.

As the CTO and Adventure Capitalist, he brings a high-performing DevOps teams and a Web-scale industrial automation platform that supports an burgeoning array of Industry 4.0 transformations: connected workspaces, Industrial IoT device management,
machine-to-machine (M2M) and supply-chain data integrations.


The SmarTECHS platform leverages 850-plus engineered software objects that enable rapid same-day builds of complex software applications, notably Connected Workspaces and related business process and workflow automations.


Customers use its model-driven architecture to slash the cost, need for scarce developers and technical debt.


A finalist for the EY Entrepreneur Of The Year 2016 Award, he has earned an international reputation for kickstarting high growth-potential businesses in medical, construction, heavy industry, financial services and professional services.

More than ever, the risks of inaction far exceed the costs of failed innovations … and the best, lowest risk place to start is with frontline industrial workers.

As a global executive with 25 years of experience, he has led operation transformation at Dunlop, Carrefour, Cadbury Schweppes, Checkpoint Systems and Dorman Product and has delivered $2B-plus of economic value.


As a serial entrepreneur, Remy launched SmarTECHS in 2018 to exploit the emergence of industrial voice-controlled head-mounted computers and industrial cloud-computing infrastructure.


Remy and the team share a cynical realism for innovation and transformation: an extreme focus on bottom-up improvements arising from practical, secure and scalable business capabilities.


Over the course of his career, he has led the transformation of global operations and core business processes, including eSouring in 2000, ERP solution deployment, and global change-management initiatives. Most recently he managed a $250 million product portfolio of fast-growing industrial products and supervised 680 people in 28 countries.

We are a stand to provide dignity, meaning and humanity to the gray hats of industrial organizations … the front-line workers who keep the lights on.

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