Uses for Remote Expertise Networks span the industrial enterprise.
Here’s an overview of use case scenarios for Remote Expertise Networks on your tablets, smartphones, laptops or headmounted computers/
Increase Safety with REN
Use REN software to run pre-job safety briefings, remote mentoring in real time, and post-mortem reviews, increasing awareness, recall and adherence to formal and informal safety procedures and mindsets.
Use REN software to coordinate incident response teams, ticket escalations, and more complete multimedia documentation and reporting
Greater Productivity with REN
Use REN software to assess complex or unfamiliar situations and proceed with step-by-step certainty, tapping knowledge of remote experts.
Use REN software to produce new knowledge and tribal know-how of experts, speeding the capture and processing of worker-generated content (videos, photos, screenshots, whiteboards, high fidelity audio recordings).
Use REN software to slash commissioning cycles by 20 to 50 percent, securing remote assistance of OEM product specialists and troubleshooters.
Greater Compliance with REN
Use REN software to train and reinforce the production of traceability content and data, nudging new and mature workers alike in the production of step-by-step documentation.
This may include rapid just-in-time training and certification of workers, especially contractors or substitute workers
Better, More “Sticky” Customer Service with REN
Use REN software to improve the speed and quality of customer service in four ways.
One, give your customers or product users their own workspace software or their own headmounted computer with REN preinstalled. When an issue surfaces, deputize your users to contact your product specialist with a live video “see what I am seeing” stream. This can cut the time to assess the issues from hours to seconds.
Two, in real time swap annotated videos or screenshots of the product, SOP, data readouts, or troubleshooting experiments, often cutting the time to restore by 30 to 70 percent.
Three, condition and transmediate these worker- and expert-generated media into performance support resources (manuals, microlessons, diagnostics, etc.) for use across your operation.
Four, distribute explainer and how-to videos, troubleshooting guides, and self-paced micro-learning tutorials to your customer ambassadors, product advocates and partners … who then train, mentor or nudge their field or production workers.
Continuous Upskilling with REN
Consider Remote Expertise Network software as the scalable foundation for continuous learning and development of line or field workers, crew chiefs or production supervisors, and remote experts and specialists.
Use the live, collaborative technologies to train and mentor on a remote or shoulder-to-shoulder basis and in the process create teachable / learnable content for use across your organization and supply chain.
Use the content workflow automation and publishing services of the SmarTECHS platform to kickstart your implementation of on-the-job training and just-in-time performance support programs.
Below you will find additional uses for
1/ Industrial asset-productivity lifecycle
2/ OEM product-service lifecycle
3/ Power generation lifecycle
Industrial asset lifecycle use-cases for Remote Expertise Networks
SmarTECHS has profiled more than 50 industrial users for Remote Expertise Network software.
The figure below depicts a landscape of use cases across the asset-productivity lifecycle, starting with purchase of new equipment and ending with major upgrades or decommissioning of inefficient or obsolete equipment.
Download the Executive Primer, Strategic Uses of Intelligent Assistance for Industrial Producers, EHS consultancies, ESG auditors, product OEMs and industrial training organizations.
In your Executive Primer, you will also find templated investment-return calculations for ten high value / rapid payoff use cases.
OEM product-service lifecycle use-cases for Remote Expertise Networks
SmarTECHS partners with leading outsourced software product development and system integration firms.
Together, we have mapped dozens of strategic use cases for the industrial OEM and their transformation into a customer-connected enterprise.
The figure below depicts a digital transformation of an industrial OEM’s product-service lifecycle, calling attention to the primary value-driver of the business flywheel and the unique data sets that SmarTECHS Connected Workspaces produce.
The term customer-connected enterprise to describe how digitally transformed OEMs see their industrial customers and opportunities for delivering and monetizing customer services as a subscription.
This all starts by laying the groundwork with the deployment of Remote Expertise Network software in your account development and customer service organization.
For more about the high value / rapid payback use cases for Industrial OEMs and connected product-service lifecycle, Download the Executive Primer, Strategic Uses of Intelligent Assistance for Industrial Producers, EHS consultancies, ESG auditors, product OEMs and industrial training organizations.
Or schedule a private briefing to learn more about how SmarTECHS can assist.
Remote Expertise Networks Use-cases for Power Generation Utilities
Power Generation Utilities represent a sprawling, complex network of power sources (wind, solar, hydroelectric, gas, nuclear and coal), power plants, transmission lines, substations, third-party distributors and customers.
As an industry, Power Generation is in the middle of an epic transition toward renewable energy, smart grids and the emergence of micro-generation by customers. This also entails the decommissioning of inefficient coal plants.
This figures below depicts four dimensions of Power Generation and a way to identify those areas in which use cases for a Remote Expert Network capability make good sense.
1/ Energy Investment Lifecycle describes the five INVESTMENT phases of power generation, notably in wind, solar, hydro and nuclear power generation plants.
2/ Documentation and traceability gaps across DEVELOPMENT phases of the asset lifecycle calls attention to the systematic loss of knowledge and traceability at the hand-off from “as built” and “as operated” phases.
3/ Inspection and accountability gaps across OPERATIONS of the Electric Power value chain addresses crucial need for improving the safety, productivity and upskilling of industrial workers and crews in the Generation and Distribution areas … noted for their large influxes of temp and contract workers who may be unfamiliar with the plant, its equipment or safety protocols.
4/ Featured use-cases for Intelligent Assistance in Power Generation emphasize 34 high value / rapid payback use-cases for Remote Expert Network software with performance support content.
For more about the high value / rapid payback use cases for Power Generation Utilities, Download the Executive Primer, Strategic Uses of Intelligent Assistance for Industrial Producers, EHS consultancies, ESG auditors, product OEMs and industrial training organizations.
Or schedule a private briefing to learn more about how we can assist.