What hard problems can Responsive Inspection solve?

Responsive Inspection addresses the root cause of lost productivity, unscheduled downtime, and unfunded liabilities arising from spotty, inconsistent or delayed inspections.

Blightsighted Inspections summarizes the root cause of underperformance in test, inspection, maintenance and certification.

Several factors contribute to blightsighted inspections:

  • Chronic shortages in trained technicians in local markets compounded by retirement of master technicians and crew chiefs
  • Accelerating complexity of the work to be done compounded by more automation, robotization, and  continuous software upgrades compounded by the integrated of connected IoT equipment and data censoring devices
  • High cost capturing and deploying best practices in those areas most critical to OEE, safety and performance compounded by the lack of infrastructure and know-how for transforming worker- and expert-generated multimedia content into reusable digital assets, performance support materials and microlessons
  • Pressured, under-resourced responses to unscheduled maintenance compounded by growing use of contractors and flex workers
  • Incomplete and ambiguous data about job cycles and worker efficiency compounded by the lack of infrastructure and know-how for collection job-cycle data and the growing demand for more and more accurate predictive insights

Inspection Cycles

Most inspections comprise three phases:

    • Do the work: This include travel, preparation and safe, efficient performance of a set of tasks
  • Document the job: 
  • Completion of work orders
      • Requisitioning or ordering replacement parts
  • Journaling of data and read-outs
  • Production  of photos and videos
      • Collection of notes, digital media and signed-offs of work orders
      • Writing a report of findings and recommendations
  • Communicate the details:
    • Notifying affected stakeholders, service providers or plant managers of potential variances
    • Uploading or emailing a final report
    • Receipts confirming the successful completion of the job cycle and acceptance of the final report

Customers of SmarTECHS use their Responsive Inspection system to accomplish:

  • Concurrent completion of all three phases of the inspection cycle: do the work, document the job, and communicated the details
  • Speed the collection of data about job-cycle efficiencies
  • Expand the number of unique data sets about the particular job setting, environment, worker skill/job requirements, factors influencing first-time-fix-rates and mean time to repair
  • Produce worker- and expert-generated multimedia content for later use in postmortems, customer service, invoice reconciliations, and training

Responsive Inspection closes the optimization loop for continuous improvement of test, inspection, maintenance and certification.

Case Study

Below depict a case study of a global engineering service firm using Responsive Inspection within their client, a large manufacturing enterprise

Business Case

Full payback in two months


The SmarTECHS customer is a global engineering firm with operations in 30+ countries

  • Clientele across Aerospace & Defense, Automotive & Industrial Vehicles, O&G, Pharmaceutical, and Rail
  • Specializes in industrial design, engineering, commissioning, and complex operations

Primary application of Responsive Inspection

  • Installation and commissioning of end-to-end automotive robotic production line

Pain points

  • Perform 800+ point checks on equipment, complying with specifications with deviations collected and shared with the engineering, installation teams, and customers of manufacturer 
  • Fast remediation of non-conformity, collaborating in near real-time with large amounts of data and coordinating fixes with near real-time status updates
  • Recruit & train workforce, adjusting for cyclical demand and diversity of skills and competencies
  • Resolve issues with worker compliance, ensuring job-cycle times and completed fixes as benchmarks.
  • Avoid $300,000 penalty for each day delayed in commissioning the production line

Responsive Inspection

  • Enabled real-time inspections, leveraging no-code web platform to create Inspection Template, customizable for specific project needs
  • Appointed injured employee with limited mobility as the Platform Administrator and remote expert / mentor
  • Deployed connected workspaces to field technicians with a hands-free voice-controlled  head-mounted computer using SafeSight™ technology with a full field of vision
  • Deployed interactive step-by-step inspection processes with built-in conditional jump logic and escalations
  • Deployed connected tools, such as, calipers, torque wrench, etc. to automatically and accurately collect information from the field as records supporting inspections

Real-time Reporting

  • Enabled different work crews to check-in and check-out of the 800+ step procedure over time across shifts with full traceability
  • Integrated the near real time inspection reporting with collaborative platform and the Client’s complex project management system

Outcomes Achieved

  • Provided real-time visibility of all issues, monitoring all steps from field inspections to issue resolution
  • Enabled non-linear work and inspections
  • Reduced issue resolution time (and its communication)
  • Achieved first year return-on-investment of over 600%; subsequent year ROI over 1,700%
  • Provided safety training framework for isolated crews
  • Enabled near-real-time reporting safety incident or other work-related issues
  • Shortened the overall project completion time by and estimated 10- 15%, representing a significant cost savings and strategic competitive advantage
  • Realized additional cost savings
    • Lowered the cost to train technicians (to existing benchmark) by 40%
    • Increased the number of mentoring hours by senior techs of relatively junior techs by 500%
    • Increase the number of complex projects completed by junior techs by 350%, using remote expert networks

SmarTECHS Intelligence Assistance

  • CONNECTED WORKSPACES Mobile software for on/offline use, embedded tools, work orders, and micro-lessons
  • PERSISTENT RESOURCES Work instructions, SOPs, manuals, explainer videos, microlearning …. offline or online
  • IMPLICIT  DOCUMENTATION Workflow automation, hands-free data entry and eSignatures, & auto-sync uploads

Interested in more? Schedule a meeting with an expert to learn more about which use-cases can achieve a full return-on-investment in three to five months.


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Michael has a successful career in high technology of Silicon Valley spanning 35-plus years.


Over the course of his career his work with the world’s largest organizations has included the deployment of 200-plus large-scale enterprise IT systems, resulting in $7.5B in business impact of cost savings, productivity gains, increased revenues, and higher valuations.


Michael has held the position of Chief Marketing Officer in five startups.
As an adventure capitalist, he has mentored 25 early-stage startups, including five on an equity basis. He maintains a singular focus on buying enablement, using technology and global networks to assist businesses and individuals in getting full value for their purchases.


He has worked in sales, marketing, and strategic advisory roles with 30+ of the leading InfoTech and Telecom firms: Adobe, Apple, Autodesk, Deloitte, Ericsson, HP, IBM, InfoSys, Nokia, OpenText, Oracle, Rogers, SAP, Shaw Communications, and Videotron. He also has worked as a consulting and strategic advisory roles at leading international consumer and B2B enterprises: Amway, Boeing, Disney, E&J Gallo, Ericsson, Frank Russell Company, Gap, General Motors, FCB, Hallmark, Hasbro, IBM, Leo Burnett, Nokia, Philips, SanomaWSOY, SAP, TeliaSonera, Thomson Corporation, Time, VF Corp, Walmart, and Warner Bros.


Today tens of thousands of executives worldwide recognize Mr. Moon as a dynamic lecturer, a prolific writer of white papers, and master-class innovation leader. He has lectured at UC Berkeley, Stanford University, San Francisco State University, Fielding Institute, and St. Pölten University (AT).


Amazon reviewers gave his first book, Firebrands: Building Brand Loyalty in the Internet Age, four-and-one-half stars; published 13 languages.

The arc of my 40-year career in hitech reveals a clear pattern: seeing opportunities where others saw only fog and mobilizing like-minded individuals and organizations to seize opportunities years ahead of their peers.

Over his career of 25-plus years, John has sold over $2 Billion in software, services, and integrated systems.
He has built operational capabilities for direct and indirect (channel) sales, organized and led global cross-Industry Strategic Alliances, and supervised global account teams for delivery excellence and customer satisfaction.


John’s domain expertise spans mobility, analytics, software-as-a-Service (SaaS), integrated cloud and edge computing, ecosystems for the Internet of Things and connected workforces as the technologies of 5G, Augmented Reality, Artificial Intelligence, Additive (3D printing) Manufacturing, and Blockchain.


As a senior advisor to executive management, he has assisted CXOs and senior business leaders of Global 2000 firms in the areas of mergers and acquisitions, marketing and sales enablement, product innovation and development, IT service design and management, compliance and finance.


His previous customers range from High Technology to Technology-consuming Enterprises across Manufacturing and Logistics, Energy, Power Generation and Utilities, Retail and Consumer Products, Healthcare and Life Sciences, and Federal Government sectors.
John served in leadership roles at Cognizant Digital Business, Symphony Teleca (now Samsung-HARMAN Connected Solutions), ARICENT + Frog (now Altran), EMC Global Services, ADVENTIS (now Cartesian-CSMG), and Keane (now NTT DATA.)


John is an industrial engineering graduate from IIT Madras and earned his MBA in Finance & International Business from NYU Stern Business School and recently completed MIT Sloan School’s Executive Program.

There is no greater purpose of a company than to attract, serve, and keep profitable customers for life … and that all starts with innovation.

As the CTO and Adventure Capitalist, he brings a high-performing DevOps teams and a Web-scale industrial automation platform that supports an burgeoning array of Industry 4.0 transformations: connected workspaces, Industrial IoT device management,
machine-to-machine (M2M) and supply-chain data integrations.


The SmarTECHS platform leverages 850-plus engineered software objects that enable rapid same-day builds of complex software applications, notably Connected Workspaces and related business process and workflow automations.


Customers use its model-driven architecture to slash the cost, need for scarce developers and technical debt.


A finalist for the EY Entrepreneur Of The Year 2016 Award, he has earned an international reputation for kickstarting high growth-potential businesses in medical, construction, heavy industry, financial services and professional services.

More than ever, the risks of inaction far exceed the costs of failed innovations … and the best, lowest risk place to start is with frontline industrial workers.

As a global executive with 25 years of experience, he has led operation transformation at Dunlop, Carrefour, Cadbury Schweppes, Checkpoint Systems and Dorman Product and has delivered $2B-plus of economic value.


As a serial entrepreneur, Remy launched SmarTECHS in 2018 to exploit the emergence of industrial voice-controlled head-mounted computers and industrial cloud-computing infrastructure.


Remy and the team share a cynical realism for innovation and transformation: an extreme focus on bottom-up improvements arising from practical, secure and scalable business capabilities.


Over the course of his career, he has led the transformation of global operations and core business processes, including eSouring in 2000, ERP solution deployment, and global change-management initiatives. Most recently he managed a $250 million product portfolio of fast-growing industrial products and supervised 680 people in 28 countries.

We are a stand to provide dignity, meaning and humanity to the gray hats of industrial organizations … the front-line workers who keep the lights on.

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Industrial Jobs to Be Done
on Head-mounted Edge Computers

Ruggedized for use in dangerous environments
Hands-free voice interface and SafeSight heads-up display
Adaptive workspaces for each worker, job site, work order, and machine

SmarTECHS | Intelligent Assistance of Connected Workers