What hard problems do Remote Expert Network workspaces solve?

Remote Expertise Network systems provide all of the benefits of traditional web-conferencing technologies: instant communication, collaboration and document sharing.

However REN systems also solve persistent and dangerous problems associated with traditional web-conferencing technologies such as Zoom, Cisco Webex, Microsoft Teams, etc.

We have optimized REN for both the safety, productivity, and continuous improvement of industrial workers in dangerous environments with spotty internet connectivity or low bandwidth.

Safety issues solved with REN

Remote Expertise Network solves the number one complaint about Zoom, Cisco Webex, Microsoft Teams: they do not work offline.

As a primary safety concern, Zoom, Webex or Teams with spotty internet becomes dangerous: frozen video, garbled or dropped audio, sudden disconnections, and cross-talk.

Remote Expertise Network also solves the problem with autonomous offline operation with a store-and-forward multimedia recordings and annotated whiteboards and screenshots.

When enabled by local onsite computers and mobile devices, REN supports live local area collaboration, using Bluetooth or local hotspots.

REN systems also provide adaptive bandwidth management that can prioritize live audio and text messaging over the bandwidth-consuming video and screensharing.

Your Remote Expertise Network can include a large number of documents, technical diagrams, videos and animations — performance support materials for offline workers.

As an optional service, SmarTECHS will convert your legacy documents and content into adaptive, responsive, and context-aware solution guides and curated video gallergies.

Unlike traditional software suites that force users to make jarring context switches among applications, REN sports a modeless (no context switching) voice interface to all of the connected applications and services.

This includes modeless data entry and queries with connected business services (ERP, CRM, etc.) as well as important notifications from this business services.

Modeless voice search alone, a core function of REN, will save each worker tens to hundreds of hours each year spent searching various knowledge bases, portals, servers and USB thumb drives!

REN’s modeless voice interface supports a deeper focus and a more sustained concentration on the jobs to be performed. 

A voice interface also means that workers have the full use of both their hands.

You can configure your Remote Expertise Network to communicate any number of SMS messaging services, instant messaging apps (Facebook Messenger, Whatsapp, Skype, Slack), and secure communications apps (Signal, Telegram, Wickr).

You might say, “Really, do we want workers connected to all those apps?” Well, for one, they’re probably going to do it anyway. Two, important safety and emergency notifications will arrive first through those apps. And three, integration enables monitoring these messaging services and their use while on the job.

So where seconds may save lives, judicious and monitored access makes for good safety tradeoff.

Multimodal communications across these apps and services represents one small but significant safety feature: the ability to initiate a communication with needed experts.

Your Remote Expertise Network also enables authorized remote users to make high resolution videos and photos using a connected video-camera at the job site.

This remote recording and transport function supports a more complete documentation of the job being done, without getting the local worker tangled up in the mechanics of shooting and sending videos, photos, or shared whiteboards.

This translates into implicit traceability, automated documentation and data capture without forcing local workers to manually produce and upload step-by-step photos and later organize and categorize this content for reporting.

Local and remote recordings also support the fast, low-cost and easy way to capture worker-generated content within an automated content processing and management system.

REN workspaces represent a huge breakthrough in the cost, hassle and time to produce learning and development content and, in particular, microlessons.

Unlike traditional courseware for classroom or offsite learning, microlessons are optimized real-time on-the-job learning with remote mentors.

Production narrated explainer or how-to videos, often the most valuable videos to produce were, until REN came along, expensive and took weeks. 

REN workspaces flip the economics of field worker- and expert-generated video upside down, making production fast, easy and inexpensive.

Productivity issues solved with REN

Remote Expertise Network solves the number one problem of field worker productivity:  the time and effort it takes to

  • ASSESS a complex or unfamiliar situation, using internal and external network of experts as well as a library of published documentation and worker-generated performance support resources (explainer and how-to videos, etc.)
  • ESCALATE a service ticker or request for help across a global multi-party support network

This includes hands-free voice-controlled interface to tethered smartphones and their apps and directories, Wifi to the Internet, or wired USB access to local area networks.

  • DETERMINE the root cause of the problem, tapping internal or external experts, including OEM technical support or product specialists.

More like a pit crew for a Formula One race car, your practiced Remote Expertise Network will operate as a high performing team of teams.

  • RESTORE operations / uptime, harnessing the power of your network of experts, suite of Intelligent Assistance tools and worker-generated content.
  • CAPTURE new knowledge (products of collaboration) and implicit documentation of how experts diagnosed new problems and generated often unique, never-been- attempted-before solutions.

Customers of Remote Expertise Network report the following results:

  • 76% increase in first time fix rates
  • 50% reduction in mean-time-to-repair
  • 6% reduction in total cost of service
  • 94% of customers report improved service and satisfaction 
  • Reduction of safety infractions, near misses, incidents, and injuries to near-zero

SHARE THIS POST

Share on linkedin
Share on facebook
Share on twitter
Share on whatsapp

Other articles of this Product Primer

Schedule a meeting with an expert on and uncover which use-cases for can provide a full return-on-investment in three to five months.

Persistent Supervision

Thank for your interest in SmarTECHS Persistent Supervision

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. 

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. 

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor.

Michael has a successful career in high technology of Silicon Valley spanning 35-plus years.

 

Over the course of his career his work with the world’s largest organizations has included the deployment of 200-plus large-scale enterprise IT systems, resulting in $7.5B in business impact of cost savings, productivity gains, increased revenues, and higher valuations.

 

Michael has held the position of Chief Marketing Officer in five startups.
As an adventure capitalist, he has mentored 25 early-stage startups, including five on an equity basis. He maintains a singular focus on buying enablement, using technology and global networks to assist businesses and individuals in getting full value for their purchases.

 

He has worked in sales, marketing, and strategic advisory roles with 30+ of the leading InfoTech and Telecom firms: Adobe, Apple, Autodesk, Deloitte, Ericsson, HP, IBM, InfoSys, Nokia, OpenText, Oracle, Rogers, SAP, Shaw Communications, and Videotron. He also has worked as a consulting and strategic advisory roles at leading international consumer and B2B enterprises: Amway, Boeing, Disney, E&J Gallo, Ericsson, Frank Russell Company, Gap, General Motors, FCB, Hallmark, Hasbro, IBM, Leo Burnett, Nokia, Philips, SanomaWSOY, SAP, TeliaSonera, Thomson Corporation, Time, VF Corp, Walmart, and Warner Bros.

 

Today tens of thousands of executives worldwide recognize Mr. Moon as a dynamic lecturer, a prolific writer of white papers, and master-class innovation leader. He has lectured at UC Berkeley, Stanford University, San Francisco State University, Fielding Institute, and St. Pölten University (AT).

 

Amazon reviewers gave his first book, Firebrands: Building Brand Loyalty in the Internet Age, four-and-one-half stars; published 13 languages.

The arc of my 40-year career in hitech reveals a clear pattern: seeing opportunities where others saw only fog and mobilizing like-minded individuals and organizations to seize opportunities years ahead of their peers.

Over his career of 25-plus years, John has sold over $2 Billion in software, services, and integrated systems.
He has built operational capabilities for direct and indirect (channel) sales, organized and led global cross-Industry Strategic Alliances, and supervised global account teams for delivery excellence and customer satisfaction.

 

John’s domain expertise spans mobility, analytics, software-as-a-Service (SaaS), integrated cloud and edge computing, ecosystems for the Internet of Things and connected workforces as the technologies of 5G, Augmented Reality, Artificial Intelligence, Additive (3D printing) Manufacturing, and Blockchain.

 

As a senior advisor to executive management, he has assisted CXOs and senior business leaders of Global 2000 firms in the areas of mergers and acquisitions, marketing and sales enablement, product innovation and development, IT service design and management, compliance and finance.

 

His previous customers range from High Technology to Technology-consuming Enterprises across Manufacturing and Logistics, Energy, Power Generation and Utilities, Retail and Consumer Products, Healthcare and Life Sciences, and Federal Government sectors.
John served in leadership roles at Cognizant Digital Business, Symphony Teleca (now Samsung-HARMAN Connected Solutions), ARICENT + Frog (now Altran), EMC Global Services, ADVENTIS (now Cartesian-CSMG), and Keane (now NTT DATA.)

 

John is an industrial engineering graduate from IIT Madras and earned his MBA in Finance & International Business from NYU Stern Business School and recently completed MIT Sloan School’s Executive Program.

There is no greater purpose of a company than to attract, serve, and keep profitable customers for life … and that all starts with innovation.

As the CTO and Adventure Capitalist, he brings a high-performing DevOps teams and a Web-scale industrial automation platform that supports an burgeoning array of Industry 4.0 transformations: connected workspaces, Industrial IoT device management,
machine-to-machine (M2M) and supply-chain data integrations.

 

The SmarTECHS platform leverages 850-plus engineered software objects that enable rapid same-day builds of complex software applications, notably Connected Workspaces and related business process and workflow automations.

 

Customers use its model-driven architecture to slash the cost, need for scarce developers and technical debt.

 

A finalist for the EY Entrepreneur Of The Year 2016 Award, he has earned an international reputation for kickstarting high growth-potential businesses in medical, construction, heavy industry, financial services and professional services.

More than ever, the risks of inaction far exceed the costs of failed innovations … and the best, lowest risk place to start is with frontline industrial workers.

As a global executive with 25 years of experience, he has led operation transformation at Dunlop, Carrefour, Cadbury Schweppes, Checkpoint Systems and Dorman Product and has delivered $2B-plus of economic value.

 

As a serial entrepreneur, Remy launched SmarTECHS in 2018 to exploit the emergence of industrial voice-controlled head-mounted computers and industrial cloud-computing infrastructure.

 

Remy and the team share a cynical realism for innovation and transformation: an extreme focus on bottom-up improvements arising from practical, secure and scalable business capabilities.

 

Over the course of his career, he has led the transformation of global operations and core business processes, including eSouring in 2000, ERP solution deployment, and global change-management initiatives. Most recently he managed a $250 million product portfolio of fast-growing industrial products and supervised 680 people in 28 countries.

We are a stand to provide dignity, meaning and humanity to the gray hats of industrial organizations … the front-line workers who keep the lights on.

Schedule Now

Game-Changer Program

Premium Insight Portal and Collaboratory for industrial professionals who drive continuous micro-scale cost savings and worker upskilling

APPLICATION TO PARTICIPATE

Collateral for You

Thank for your interest in SmarTECHS IA EDGE Computer

Collateral for You

Thank for your interest in SmarTECHS Intelligent Assistance Suite

Collateral for You

Thank for your interest in SmarTECHS Remote Expertise Networks

SmarTECHS Intelligent Assistance

Industrial Jobs to Be Done
on Head-mounted Edge Computers

Ruggedized for use in dangerous environments
Hands-free voice interface and SafeSight heads-up display
Adaptive workspaces for each worker, job site, work order, and machine

SmarTECHS | Intelligent Assistance of Connected Workers