What is the Intelligent Assistance Suite?

The Intelligent Assistance Suite of software and related technologies provide immediate and scalable ways to improve field worker productivity, safety and traceability.

With the Intelligent Assistance Suite, you can power the next generation of performance support of industrial workers, delivering continuous upskilling and implicit on-the-job learning.

Our single hands-free, voice-controlled interface to a digital toolbox makes it safer than alternatives. Experts refer to this as a modeless human-computer interface.

Modeless interfaces remove context switching, typically between one app and another.

Elimination of context switching makes using digital tools much more safe, productive and engaging.

Inside the digital toolbox

SmarTECHS Intelligent Assistance Suite provides everything you need to do the job right in a single suite of tools with a safer modeless interface. This includes:


Connected onsite workers can work with remote experts, mentors, supervisors and audits. Using their existing computers or mobile devices, or pre-configured rigs from SmaTECHS, any authorized user may access the tools and services of the Intelligent Assistance Suite.

Collaboration supports real-time sharing of live streamed and recorded “see what I’m seeing” videos, whiteboards, and documents. This includes telestration or drawing freehand sketches over moving or still video images.

Digital communication of Intelligent Assistance Suite includes hands-free use of Voice Over IP (VoIP) telephone calls to telephone or mobile phone, text messaging and group alerts, and push-to-talk (walkie-talkie) as well as standard mobile calls and SMS via a tethered smartphone.

Documents and Files

The Document and File services of the Intelligent Assistance Suite also enable contextual access to all manner of performance support content:

  • Manuals and troubleshooting guides
  • Equipment or tool-specific photos or videos,
  • Large, multi-layer technical schematics in native or PDF formats
  • Refresher or how-to videos or narrative step-by-step procedures
  • Just-in-time training on recent upgrades or replacements

Connected onsite workers and their remote partners can share, stream and download documents, worksheets and media files from an industrial-class content management system

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Unlike popular shared drives, the Intelligent Assistance Suite provides added-value functions

    • Check-in / check-out repository for the automated capture and handling of field worker or expert-generated content, notably short-form videos
    • Workflow automation of content processing and management, speeding otherwise slow and expensive review-and-approval activities within a turnkey publishing workflow system.
  • Document assembly of cataloged and reusable digital documents assets, speeding the production, review and approval, distribution and, when needed, monetization of documents, images, and videos as well as courseware, tests and certification.
  • Rights management throughout the content capture and publishing processes, protecting the privacy of contributors, confidential information, and the intellectual property rights for all parties.

Unlike all other Document and File services, the Intelligent Assistance Suite enables the rapid and inexpensive way to produce and distribute performance support content that is specific to

  • Individual skids or equipment (geo-fenced or QR coded)
  • Job classification or rating (apprentice to master technician)
  • Environmental or inclement conditions (below freezing, high winds, etc.)

Your Intelligent Assistance Suite uses dynamic filtering of embedded / locally stored or online / cloud-based content, surfacing those documents and services of greatest relevance to a particular worker and his or her situation.

Unlike all other Document and File services, your Intelligent Assistance Suite enables direct quality-assurance feedback from workers using documents and service with telestration or visual markups of whiteboards, videos, documents, or photos.

When combined with hands-free voice-forms and annotation, telestration closes the quality feedback loop for

  • Incorrect or missing details in manuals, troubleshooting guides and explainer / how-to video tutorials
  • New knowledge creation or suggestions for the continuous improvement of documentation, procedures and digital workflows
  • Pinpointing the urgent need for corrective action with visual and multimedia documentation

 All together, the Intelligent Assistance Suite cuts the time, cost and effort to publish superior content and digital services that will wow field workers with its adaptive, contextual and personalized experience.


Your Intelligent Assistance Suite supports continuous, on-the-job upskilling of industrial workers and remote experts with the turnkey system, Adaptive Microlearning.

Adaptive Microlearning delivers the promise of the 70 20 10 learning model, flipping traditional training, learning and skills development on its head.

This means that you can focus on the production of real work and not tie up expensive resources in classrooms or learning labs.

We believe that the best way of training new workers should start with concrete and measurable ends in mind: performance of real jobs, in the field or production lines, with remote mentoring.

Unlike traditional L&D curricula, Microlearning includes access to performance support content and services … that widen the distribution of tribal know-how.

We consider microlearning the critical missing piece for

  • Improving frontline worker productivity
  • Building systemic agility throughout a production or field operation
  • Expanding IoT data lakes with worker / job-performance data analytics

Field Data Capture

Your Intelligent Assistance Suite automates and streamlines the capture and handling of structured and unstructured data and content needed for 

  • Audits
  • Tests
  • Repairs
  • Inspections
  • Certifications

Traditional inspections, done in serial fashion, consume lots of scarce resources and result in a lot of waste or worker downtimes. 

Automated, hands-free data input and capture of multimedia content can make inspections more efficient, including environmental data of ambient noise, light, gas, etc.

However the implicit, step-by-step documentation of the inspection and automated uploading of cataloged content produces full traceability in far less time than traditional inspections.

This can include instant streamlined, voice-controlled ticketing, parts ordering and near-miss reporting.

Streamlined field data capture with your Intelligent Assistance Suite also captures unique job-cycle data sets, all new inputs to your IoT data lake.

As industrial operations re-wire for connected IoT and predictive analytics from their AI platforms, the field data capture enabled by your Intelligent Assistance Suite will support continuous improvement to the front lines and industrial job-cycles.


Your Intelligent Assistance(IA) Suite supports a broad range of analytic and decision support services.

In particular, the analytic services of your IA Suite can provide pre-critical insights about four areas of an industrial operation:

Worker job-cycle analytics Model the cycle times to complete a class of jobs by classification, plant, season, shift and crew chief, pinpointing areas for immediate improvement.

Workforce competency analytics Correlate individual skills and performance to a competency skills maturity matrix, identifying potential skill deficiencies or safety/performance issues months before something more consequential occurs.

Compliance monitoring analytics This can provide job-cycle-level traceability, increasing levels of compliance … a crucial new criterion for Environmental Social Governance (ESG) and EHS audits. Compliance monitoring analytics can support Remote Operating Centers for safety and instant broadcast notifications to all or portions of your workforce. 

Operational / productivity analytics Interactive display of equipment status as well as crucial activities such production changeovers, commissioning and scheduled shutdowns can surface pre-critical insights, enabling you to redeploy needed resources within minutes.

Software Applications

Intelligent Assistance(IA) Suite supports four core software applications

Remote Expertise Networks 

Remote Expertise Network (REN) constitutes a software application of the SmarTECHS Intelligent Assistance Suite.

This software with optional performance support content improves the productivity of industrial workers, traveling or remote experts, occupational and safety officers, ESG auditors and customer support teams of industrial OEMs.

REN solves the hard-to-solve problem of getting the job done faster in the field or remote locations with fewer return trips, smaller crews and less skilled workers.

In the process of rendering remote assistance, REN also enables the capture of collaborative impromptu know-how of experts and master technicians and provides automation for distributing this know-how at scale across the enterprise.

For more information about Remote Expertise Network, see its product primer.

Responsive Inspection

Responsive Inspection constitutes a software application of the SmarTECHS Intelligent Assistance Suite, streamlining the collection of digital data and multimedia content by onsite and remote workers.

Responsive Inspection both speeds and expands the quantity and quality of data for testing and certifications, job-cycle assessments and benchmarking, service-ticket escalation and reporting.

This includes the implicit, step-by-step documentation of an inspection and the automated uploading of cataloged content, closing several gaps in traceability when contrasted with raditional inspections

For more information about Responsive Inspection, see its product primer.

Adaptive Microlearning

Adaptive Microlearning constitutes a software application of the SmarTECHS Intelligent Assistance Suite and the next advance in learning and development for industrial workers.

Adaptive Microlearning fixes the persistent problems of traditional learning and development of industrial workers: relevance, engagement, retention, and measurable return-on-investment.

Unlike traditional learning and development of industrial workers, Adaptive Microlearning produces competencies and measurable improvements of job cycles, safety and traceability.

Unlike traditional classroom learning or elearning modalities, Adaptive Microlearning also delivers real-time, on-the-job performance support to industrial workers … who learn the job by doing real work.

For more information about Responsive Inspection, see its product primer.

Performance Analytics

Performance Analytics constitutes a software application of the SmarTECHS Intelligent Assistance Suite that transforms streamed IoT data and job-cycle data sets from other SmarTECHS applications into powerful pre-critical insights. 

This includes AI-powered predictive insights about worker job-cycle efficiencies and safety, compliance and traceability, workforce agility and competencies, and trending operational and productivity benchmarks.

For more information about Responsive Inspection, see its product primer.

Platform as a service

Platform as a service supports the rapid deployment and scaling of SmarTECHS Intelligent Assistance applications.

This includes tools, protocols and assistance for rapid prototyping and field production trials.

SmarTECHS can deliver full-service projects or advisories for the transmediation of legacy publications or curricula into adaptive, responsive and contextual performance support resources.

Integration services include data, process and systems.

For more information about Platform as a service, see its product primer.


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Michael has a successful career in high technology of Silicon Valley spanning 35-plus years.


Over the course of his career his work with the world’s largest organizations has included the deployment of 200-plus large-scale enterprise IT systems, resulting in $7.5B in business impact of cost savings, productivity gains, increased revenues, and higher valuations.


Michael has held the position of Chief Marketing Officer in five startups.
As an adventure capitalist, he has mentored 25 early-stage startups, including five on an equity basis. He maintains a singular focus on buying enablement, using technology and global networks to assist businesses and individuals in getting full value for their purchases.


He has worked in sales, marketing, and strategic advisory roles with 30+ of the leading InfoTech and Telecom firms: Adobe, Apple, Autodesk, Deloitte, Ericsson, HP, IBM, InfoSys, Nokia, OpenText, Oracle, Rogers, SAP, Shaw Communications, and Videotron. He also has worked as a consulting and strategic advisory roles at leading international consumer and B2B enterprises: Amway, Boeing, Disney, E&J Gallo, Ericsson, Frank Russell Company, Gap, General Motors, FCB, Hallmark, Hasbro, IBM, Leo Burnett, Nokia, Philips, SanomaWSOY, SAP, TeliaSonera, Thomson Corporation, Time, VF Corp, Walmart, and Warner Bros.


Today tens of thousands of executives worldwide recognize Mr. Moon as a dynamic lecturer, a prolific writer of white papers, and master-class innovation leader. He has lectured at UC Berkeley, Stanford University, San Francisco State University, Fielding Institute, and St. Pölten University (AT).


Amazon reviewers gave his first book, Firebrands: Building Brand Loyalty in the Internet Age, four-and-one-half stars; published 13 languages.

The arc of my 40-year career in hitech reveals a clear pattern: seeing opportunities where others saw only fog and mobilizing like-minded individuals and organizations to seize opportunities years ahead of their peers.

Over his career of 25-plus years, John has sold over $2 Billion in software, services, and integrated systems.
He has built operational capabilities for direct and indirect (channel) sales, organized and led global cross-Industry Strategic Alliances, and supervised global account teams for delivery excellence and customer satisfaction.


John’s domain expertise spans mobility, analytics, software-as-a-Service (SaaS), integrated cloud and edge computing, ecosystems for the Internet of Things and connected workforces as the technologies of 5G, Augmented Reality, Artificial Intelligence, Additive (3D printing) Manufacturing, and Blockchain.


As a senior advisor to executive management, he has assisted CXOs and senior business leaders of Global 2000 firms in the areas of mergers and acquisitions, marketing and sales enablement, product innovation and development, IT service design and management, compliance and finance.


His previous customers range from High Technology to Technology-consuming Enterprises across Manufacturing and Logistics, Energy, Power Generation and Utilities, Retail and Consumer Products, Healthcare and Life Sciences, and Federal Government sectors.
John served in leadership roles at Cognizant Digital Business, Symphony Teleca (now Samsung-HARMAN Connected Solutions), ARICENT + Frog (now Altran), EMC Global Services, ADVENTIS (now Cartesian-CSMG), and Keane (now NTT DATA.)


John is an industrial engineering graduate from IIT Madras and earned his MBA in Finance & International Business from NYU Stern Business School and recently completed MIT Sloan School’s Executive Program.

There is no greater purpose of a company than to attract, serve, and keep profitable customers for life … and that all starts with innovation.

As the CTO and Adventure Capitalist, he brings a high-performing DevOps teams and a Web-scale industrial automation platform that supports an burgeoning array of Industry 4.0 transformations: connected workspaces, Industrial IoT device management,
machine-to-machine (M2M) and supply-chain data integrations.


The SmarTECHS platform leverages 850-plus engineered software objects that enable rapid same-day builds of complex software applications, notably Connected Workspaces and related business process and workflow automations.


Customers use its model-driven architecture to slash the cost, need for scarce developers and technical debt.


A finalist for the EY Entrepreneur Of The Year 2016 Award, he has earned an international reputation for kickstarting high growth-potential businesses in medical, construction, heavy industry, financial services and professional services.

More than ever, the risks of inaction far exceed the costs of failed innovations … and the best, lowest risk place to start is with frontline industrial workers.

As a global executive with 25 years of experience, he has led operation transformation at Dunlop, Carrefour, Cadbury Schweppes, Checkpoint Systems and Dorman Product and has delivered $2B-plus of economic value.


As a serial entrepreneur, Remy launched SmarTECHS in 2018 to exploit the emergence of industrial voice-controlled head-mounted computers and industrial cloud-computing infrastructure.


Remy and the team share a cynical realism for innovation and transformation: an extreme focus on bottom-up improvements arising from practical, secure and scalable business capabilities.


Over the course of his career, he has led the transformation of global operations and core business processes, including eSouring in 2000, ERP solution deployment, and global change-management initiatives. Most recently he managed a $250 million product portfolio of fast-growing industrial products and supervised 680 people in 28 countries.

We are a stand to provide dignity, meaning and humanity to the gray hats of industrial organizations … the front-line workers who keep the lights on.

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Industrial Jobs to Be Done
on Head-mounted Edge Computers

Ruggedized for use in dangerous environments
Hands-free voice interface and SafeSight heads-up display
Adaptive workspaces for each worker, job site, work order, and machine

SmarTECHS | Intelligent Assistance of Connected Workers