Why is Intelligent Assistance important for Industrial producers?

Intelligent Assistance is the human dimension of automation and artificial intelligence.

When implemented well, Intelligent Assistance brings dignity and meaning to an area of industrial operations that thus far has not benefited much from information technology: physical work of frontline, industrial workers.

For decades, industrial planners have brought the power of technology to the back office work of accounting, inventory, supply chains and human resources. More recently, industrial operations have instrumented their production processes and equipment with tens to hundreds of thousands of sensors and computers.

The rise of always-connected processes, cloud computing infrastructure, and artificial intelligence now shines a harsh, bright light on the principal barrier for realizing the promise of Industry 4.0: most of frontline work remains manual, offline, and data-less.

Intelligent Assistance brings the power of technology to connected work and closes the data-feedback loop for industrial job cycles.

Why is Intelligent Assistance strategic for Digital EHS, OSH, and ESG audit firms?

Most industrial audit and consulting services understand the coming disruption of their industry by aggressive or upstart firms using the power of digital technology. 

Their services include the audit, remediation and ongoing optimization of client operations for

Digital audit and remediation firms use Intelligent Assistance software and related technologies to deliver service on a remote basis to clients, including

  • Initial site or plant walk-throughs, capturing photos, videos, voice notes, and voice-input worksheets
  • Structured, step-by-step inspections, using embedded procedures and worksheets for offline data capture
  • Collaborative onsite / offsite assessments, working in a synchronous real time or asynchronous store-and-forward modes
  • Remote or guided remediation and validation, creating comprehensive job-cycle journals and traceability reports as well as certification with ratings
  • Activity and job-cycle benchmarks, calculating the economic benefits of process improvements as well as making the business case for further improvements
  • Monetization of insight data wrappers (client data + predictive insights with recommendations), performance support materials (worker and expert-generated content + transmediation), and microlearning curricula.

Intelligent Assistance can accelerate the digital transformation of EHS, OSH, and ESG firms, monetizing “non-billable time” into billable no-traveling-required revenue streams.

Why is Intelligent Assistance strategic for Industrial IoT OEMs?

All major industrial OEMs have made multi-billion commitments to retool their products for connected IoT platforms and artificial intelligence-based data lakes.

Intelligent Assistance brings crucial new datasets (workforce productivity and job-cycle efficiency) to these IoT platforms and data lakes.

Intelligent Assistance also solves one of the biggest bottlenecks in deploying new equipment and connected products:

  • Configuration and installation
  • New operator onboarding and training
  • Troubleshooting and customer service 
  • Commissioning and recommissioning
  • Servicing and maintenance
  • Upselling and contract renewals

Industrial OEMs use Intelligent Assistance to

    • Cut quote-to-cash cycle times by weeks or months, pulling revenues from next fiscal year into the current one, and receivables from next quarter into the current one
  • Establish performance/bonus incentives for customer service and partners, using connected workspaces to collect detail worker activity and job-cycle data
  • Deliver “wow” customer experiences, exceeding their expectations with digital innovations and proactive, data-driven measures
  • Offer premium subscriptions for performance analytic advisory services and advanced training and certification (adaptive microlearning) of equipment operators

Intelligent Assistance can accelerate CALL

Why is Intelligent Assistance strategic for developers of industrial learning and development courseware?

Epic forces of change now drive courseware developers and publishers of industrial learning and development to transform their business models and revenue streams for the always-connected customer.

In a manner similar to magazines and professional journals, courseware developers must shift to new business models and reconstitute their core offerings, or face bleak and uncertain futures.

In the most stark terms, industrial customers do not want nor will they pay a premium for content.

Rather, industrial customers demand:

  • Practical solutions to their problems, focusing on concrete and measurable improvements
  • Elimination of redundant, low-impact work, prioritizing action-based on-the-job learning over non-productive classroom or lab-based learning
  • De-emphasis on conceptual knowledge and badges, stressing job performance and rated competencies
  • Proven and inexpensive ways to reduce training decay, using technology for learning reinforcement

Courseware developers and publishers use Intelligent Assistance to create, deliver and monetize “flipped” courseware and implicit learning experiences to industrial workers while they work their jobs.

In particular, these developers and publishers use Intelligent Assistance to transform worker- and expert-generated content into reusable digital assets and fungible microlearning courseware.


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Michael has a successful career in high technology of Silicon Valley spanning 35-plus years.


Over the course of his career his work with the world’s largest organizations has included the deployment of 200-plus large-scale enterprise IT systems, resulting in $7.5B in business impact of cost savings, productivity gains, increased revenues, and higher valuations.


Michael has held the position of Chief Marketing Officer in five startups.
As an adventure capitalist, he has mentored 25 early-stage startups, including five on an equity basis. He maintains a singular focus on buying enablement, using technology and global networks to assist businesses and individuals in getting full value for their purchases.


He has worked in sales, marketing, and strategic advisory roles with 30+ of the leading InfoTech and Telecom firms: Adobe, Apple, Autodesk, Deloitte, Ericsson, HP, IBM, InfoSys, Nokia, OpenText, Oracle, Rogers, SAP, Shaw Communications, and Videotron. He also has worked as a consulting and strategic advisory roles at leading international consumer and B2B enterprises: Amway, Boeing, Disney, E&J Gallo, Ericsson, Frank Russell Company, Gap, General Motors, FCB, Hallmark, Hasbro, IBM, Leo Burnett, Nokia, Philips, SanomaWSOY, SAP, TeliaSonera, Thomson Corporation, Time, VF Corp, Walmart, and Warner Bros.


Today tens of thousands of executives worldwide recognize Mr. Moon as a dynamic lecturer, a prolific writer of white papers, and master-class innovation leader. He has lectured at UC Berkeley, Stanford University, San Francisco State University, Fielding Institute, and St. Pölten University (AT).


Amazon reviewers gave his first book, Firebrands: Building Brand Loyalty in the Internet Age, four-and-one-half stars; published 13 languages.

The arc of my 40-year career in hitech reveals a clear pattern: seeing opportunities where others saw only fog and mobilizing like-minded individuals and organizations to seize opportunities years ahead of their peers.

Over his career of 25-plus years, John has sold over $2 Billion in software, services, and integrated systems.
He has built operational capabilities for direct and indirect (channel) sales, organized and led global cross-Industry Strategic Alliances, and supervised global account teams for delivery excellence and customer satisfaction.


John’s domain expertise spans mobility, analytics, software-as-a-Service (SaaS), integrated cloud and edge computing, ecosystems for the Internet of Things and connected workforces as the technologies of 5G, Augmented Reality, Artificial Intelligence, Additive (3D printing) Manufacturing, and Blockchain.


As a senior advisor to executive management, he has assisted CXOs and senior business leaders of Global 2000 firms in the areas of mergers and acquisitions, marketing and sales enablement, product innovation and development, IT service design and management, compliance and finance.


His previous customers range from High Technology to Technology-consuming Enterprises across Manufacturing and Logistics, Energy, Power Generation and Utilities, Retail and Consumer Products, Healthcare and Life Sciences, and Federal Government sectors.
John served in leadership roles at Cognizant Digital Business, Symphony Teleca (now Samsung-HARMAN Connected Solutions), ARICENT + Frog (now Altran), EMC Global Services, ADVENTIS (now Cartesian-CSMG), and Keane (now NTT DATA.)


John is an industrial engineering graduate from IIT Madras and earned his MBA in Finance & International Business from NYU Stern Business School and recently completed MIT Sloan School’s Executive Program.

There is no greater purpose of a company than to attract, serve, and keep profitable customers for life … and that all starts with innovation.

As the CTO and Adventure Capitalist, he brings a high-performing DevOps teams and a Web-scale industrial automation platform that supports an burgeoning array of Industry 4.0 transformations: connected workspaces, Industrial IoT device management,
machine-to-machine (M2M) and supply-chain data integrations.


The SmarTECHS platform leverages 850-plus engineered software objects that enable rapid same-day builds of complex software applications, notably Connected Workspaces and related business process and workflow automations.


Customers use its model-driven architecture to slash the cost, need for scarce developers and technical debt.


A finalist for the EY Entrepreneur Of The Year 2016 Award, he has earned an international reputation for kickstarting high growth-potential businesses in medical, construction, heavy industry, financial services and professional services.

More than ever, the risks of inaction far exceed the costs of failed innovations … and the best, lowest risk place to start is with frontline industrial workers.

As a global executive with 25 years of experience, he has led operation transformation at Dunlop, Carrefour, Cadbury Schweppes, Checkpoint Systems and Dorman Product and has delivered $2B-plus of economic value.


As a serial entrepreneur, Remy launched SmarTECHS in 2018 to exploit the emergence of industrial voice-controlled head-mounted computers and industrial cloud-computing infrastructure.


Remy and the team share a cynical realism for innovation and transformation: an extreme focus on bottom-up improvements arising from practical, secure and scalable business capabilities.


Over the course of his career, he has led the transformation of global operations and core business processes, including eSouring in 2000, ERP solution deployment, and global change-management initiatives. Most recently he managed a $250 million product portfolio of fast-growing industrial products and supervised 680 people in 28 countries.

We are a stand to provide dignity, meaning and humanity to the gray hats of industrial organizations … the front-line workers who keep the lights on.

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Industrial Jobs to Be Done
on Head-mounted Edge Computers

Ruggedized for use in dangerous environments
Hands-free voice interface and SafeSight heads-up display
Adaptive workspaces for each worker, job site, work order, and machine

SmarTECHS | Intelligent Assistance of Connected Workers