Why is Remote Expertise Network important?

Remote Expertise Network (REN) software and related performance-support content narrows the gap between today’s worker skills and job performance requirements.

Closing this gap requires continuous upskilling and reinforcement.


Four factors contribute to worker skill / performance gap and the need for continuous upskilling:

Growing complexity of front-line job requirements, often the result of robotization, automation and quality improvements.

Cost-reduction pressures arising from stiffer competition, lower prices, industry consolidations, and customer demands.

Great shift change with older workers retiring or not returning from Covid quarantines and many tens of thousands of younger workers entering the labor force.

Talent shortage of trained technicians who will relocate to “less attractive” locations.

Each of these factors contribute to growing gaps between worker skill and requirements for job performance.

In all but a handful of cases, someone in a complex, farflung industrial operation already knows what to do.

The problem is connecting the right person who’s also available to assist, right now.

If you’d summarize the negative impact of poor access to knowledge, you might say lost productivity of workers and equipment as well as lower customer satisfaction, missed revenues and loss of accounts to competitors. 

Access to tribal know-how

Most of the operational, get-the-job-done knowledge lives in the minds and reflexes of trained workers and subject matter experts … somewhere in your organization or supplier networks.

This is where Remote Expertise Network can play a pivotal role in boosting productivity, safety and traceability of industrial workers: 

1) Give them instant access to the right person who has the right answers 

2) Provide relevant job- and safety-rated information and performance support tools 

3) Capture implicit job-cycle info and explicit worker-generated content for immediate uploading or later access to stored-and-forwarded information and content.

The diagram depicts the nature of tribal know-how. 

For the most part, it’s personal, unstructured and on occasion shared through conversations.

Remote Expertise Network workspaces and services can provide immediate and secure access to the personal and unstructured know-how of experts, using hands-free communication and multimedia collaboration technologies.

Deeper dive into key factors that contribute to lost worker and equipment productivity

Accelerating complexity

Most industrial organizations are installing new connected IoT equipment, retrofitting existing equipment and production lines with sensors, and upgrading software and firmware at incredible rates.

In many cases, industrial customers are using their equipment in ways never imagined possible by their OEMs.

With more and more digital software in the mix, industrial customers and their service providers are customizing equipment and processes in ways that make it difficult to document.

Again, that’s where Remote Expertise Networks can assist.

First, Remote Expertise Networks workspaces can put more smart eyeballs on a situation or problem and understand what course of action will produce the safest results with the least amount of delay, re-works and unproductive use of personnel.

Second, REN workspace users can cut mean-time-to-repair cycles by 30- to 70 percent.

Third, Remote Expertise Networks enable an operations manager to spread or multiplex scarce resources across two or more job cycles, enabling remote experts to monitor two or more jobs at the same time and to provide assistance when needed.

Fourth, REN workspace users can document the as-operated states before, during, and after a maintenance or repair job, producing time-stamped user activity and job-cycle data as well as multimedia content for better reporting, traceability and compliance.

Fifth, REN enables an organization to make dozens of rapid small-scale improvements that support larger digitization and transformation initiatives.

Finally, Remote Expertise Networks pays dividends in the form of faster root cause analysis of future failures or quality problems, where technicians have a more complete understanding of what has been done, why, and how.


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Michael has a successful career in high technology of Silicon Valley spanning 35-plus years.


Over the course of his career his work with the world’s largest organizations has included the deployment of 200-plus large-scale enterprise IT systems, resulting in $7.5B in business impact of cost savings, productivity gains, increased revenues, and higher valuations.


Michael has held the position of Chief Marketing Officer in five startups.
As an adventure capitalist, he has mentored 25 early-stage startups, including five on an equity basis. He maintains a singular focus on buying enablement, using technology and global networks to assist businesses and individuals in getting full value for their purchases.


He has worked in sales, marketing, and strategic advisory roles with 30+ of the leading InfoTech and Telecom firms: Adobe, Apple, Autodesk, Deloitte, Ericsson, HP, IBM, InfoSys, Nokia, OpenText, Oracle, Rogers, SAP, Shaw Communications, and Videotron. He also has worked as a consulting and strategic advisory roles at leading international consumer and B2B enterprises: Amway, Boeing, Disney, E&J Gallo, Ericsson, Frank Russell Company, Gap, General Motors, FCB, Hallmark, Hasbro, IBM, Leo Burnett, Nokia, Philips, SanomaWSOY, SAP, TeliaSonera, Thomson Corporation, Time, VF Corp, Walmart, and Warner Bros.


Today tens of thousands of executives worldwide recognize Mr. Moon as a dynamic lecturer, a prolific writer of white papers, and master-class innovation leader. He has lectured at UC Berkeley, Stanford University, San Francisco State University, Fielding Institute, and St. Pölten University (AT).


Amazon reviewers gave his first book, Firebrands: Building Brand Loyalty in the Internet Age, four-and-one-half stars; published 13 languages.

The arc of my 40-year career in hitech reveals a clear pattern: seeing opportunities where others saw only fog and mobilizing like-minded individuals and organizations to seize opportunities years ahead of their peers.

Over his career of 25-plus years, John has sold over $2 Billion in software, services, and integrated systems.
He has built operational capabilities for direct and indirect (channel) sales, organized and led global cross-Industry Strategic Alliances, and supervised global account teams for delivery excellence and customer satisfaction.


John’s domain expertise spans mobility, analytics, software-as-a-Service (SaaS), integrated cloud and edge computing, ecosystems for the Internet of Things and connected workforces as the technologies of 5G, Augmented Reality, Artificial Intelligence, Additive (3D printing) Manufacturing, and Blockchain.


As a senior advisor to executive management, he has assisted CXOs and senior business leaders of Global 2000 firms in the areas of mergers and acquisitions, marketing and sales enablement, product innovation and development, IT service design and management, compliance and finance.


His previous customers range from High Technology to Technology-consuming Enterprises across Manufacturing and Logistics, Energy, Power Generation and Utilities, Retail and Consumer Products, Healthcare and Life Sciences, and Federal Government sectors.
John served in leadership roles at Cognizant Digital Business, Symphony Teleca (now Samsung-HARMAN Connected Solutions), ARICENT + Frog (now Altran), EMC Global Services, ADVENTIS (now Cartesian-CSMG), and Keane (now NTT DATA.)


John is an industrial engineering graduate from IIT Madras and earned his MBA in Finance & International Business from NYU Stern Business School and recently completed MIT Sloan School’s Executive Program.

There is no greater purpose of a company than to attract, serve, and keep profitable customers for life … and that all starts with innovation.

As the CTO and Adventure Capitalist, he brings a high-performing DevOps teams and a Web-scale industrial automation platform that supports an burgeoning array of Industry 4.0 transformations: connected workspaces, Industrial IoT device management,
machine-to-machine (M2M) and supply-chain data integrations.


The SmarTECHS platform leverages 850-plus engineered software objects that enable rapid same-day builds of complex software applications, notably Connected Workspaces and related business process and workflow automations.


Customers use its model-driven architecture to slash the cost, need for scarce developers and technical debt.


A finalist for the EY Entrepreneur Of The Year 2016 Award, he has earned an international reputation for kickstarting high growth-potential businesses in medical, construction, heavy industry, financial services and professional services.

More than ever, the risks of inaction far exceed the costs of failed innovations … and the best, lowest risk place to start is with frontline industrial workers.

As a global executive with 25 years of experience, he has led operation transformation at Dunlop, Carrefour, Cadbury Schweppes, Checkpoint Systems and Dorman Product and has delivered $2B-plus of economic value.


As a serial entrepreneur, Remy launched SmarTECHS in 2018 to exploit the emergence of industrial voice-controlled head-mounted computers and industrial cloud-computing infrastructure.


Remy and the team share a cynical realism for innovation and transformation: an extreme focus on bottom-up improvements arising from practical, secure and scalable business capabilities.


Over the course of his career, he has led the transformation of global operations and core business processes, including eSouring in 2000, ERP solution deployment, and global change-management initiatives. Most recently he managed a $250 million product portfolio of fast-growing industrial products and supervised 680 people in 28 countries.

We are a stand to provide dignity, meaning and humanity to the gray hats of industrial organizations … the front-line workers who keep the lights on.

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Industrial Jobs to Be Done
on Head-mounted Edge Computers

Ruggedized for use in dangerous environments
Hands-free voice interface and SafeSight heads-up display
Adaptive workspaces for each worker, job site, work order, and machine

SmarTECHS | Intelligent Assistance of Connected Workers